126 results found
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Hubspot call task
We were using RingCentral for HubSpot chrome extension to call our customer before. And now as this sees sunset, we have added the RingCentral as a full integration into HubSpot and started using Call function.
What's happening now is, when we start a call type task from the task queue in HubSpot, it automatically calls the customer. Which we do not want. We want the control over when to call the customer.
We have contacted HubSpot and at the moment they don't have a setting to turning off this feature. Please have a feature in RingCentral to turn this off.
7 votes -
Ability to "Share" voicemails in Teams Embedded App
In the RingCentral desktop, we have the option to share voicemails which apparently is non-feature while using the Teams app. The only option we have is to "Download" but I feel that the extra steps to export and import a file as opposed to sharing the voicemail to someone within the company can be felt on our productivity.
14 votes -
MS Teams embedded app - Notifications
MS Teams embedded app should have some sort of notification when a new text comes in, little red dot on the pinned sidebar or in the desktop plugin icon in the system tray.
1 vote -
MS Teams app mobile to work independently without the RingCentral app
Allow the Teams mobile embedded app to have a silent plugin similar to the desktop app that would allow it to work without the RingCentral app installed.
1 vote -
ability to call listening using ring central for microsoft teams
It would be highly advantageous for RingCentral to integrate call listening functionality directly within Microsoft Teams using the HUID framework, rather than relying on a standalone application.
Benefits Explanation:
Enhanced User Experience:
Integrating call listening within Microsoft Teams provides a seamless experience for users, eliminating the need to switch between multiple platforms or applications.Increased Efficiency:
Centralizing communication tools within Teams reduces workflow interruptions, enabling users to manage calls, meetings, and collaboration activities in a single environment.Improved Adoption and Engagement:
Users are more likely to utilize call listening features when they are accessible through a familiar platform like Teams,…1 vote -
Bulk Edit of Users for Integrated Microsoft Teams
We'd like to request the ability to use the Bulk Edit feature for user management in environment integrated with Microsoft Teams. Currently, since SCIM is enabled, Bulk Edit is disabled, which significantly limits our ability to manage users efficiently.
Even with SCIM enabled, there should be an option for admins to perform bulk edits when needed. Introducing this capability would greatly improve administrative efficiency and enhance the overall user management experience.
2 votes -
OAuth for other M365 Integrations
Add OAuth Authentication for Microsoft Teams Presence Sync, Microsoft Teams Direct Routing, and Microsoft 365 contact sync. This can reduce the number of enterprise applications in the Entra (Azure AD) portal and consolidate all required permissions under one app registration in a single location, making management and implementation easier. It will also reduce the requirement of having a global admin authenticate each application separately.
The permissions required by each enterprise application, such as the RingCentral Presence Sync Service (Teams embedded app) or Calendar Service (Contacts Sync), are already documented under each application. Those same permissions can be granted under a…
1 vote -
Support multiple logins in RC app if user has multiple RC accounts for MS Teams
Enable to support multiple logins in RC app if user has multiple RC accounts, and Add RCV link to the Microsoft bookings hosted on websites
1 vote -
Call waiting audio alert | RC for Teams Embedded App
Currently, we do not have an option to disable the 'Call waiting audio alert' in RC for Teams Embedded App.
The only option available is to enable/disable the 'Call waiting' option.
2 votes -
Unified status in Presence sync between MS Teams Embedded App and RC App
The EA is a telephony-focused app that uses our platform presence status. However, the RingCentral App has another messaging focused status that is also being used. This extra status used in RingCentral app causes the 2 HUD displays to show different results.
Presence statuses in RC: https://developers.ringcentral.com/api-reference/Presence/readUserPresenceStatus
The usage of this presence status in different apps may vary.
It would be great if the status in RingCentral and MS Teams Embedded App is synced or unified which is the main purpose of the Presence sync feature.
38 votes -
MS Teams silent install for exe version
Add a silent installer for exe version in the downloads gallery
3 votes -
RC Embedded App - Voicemail Share options
Would like the RC Embedded App to have the Voicemail share option for RC / Glip Message and Email, like the RingCentral App
1 vote -
Sync Contacts From Exchange Public Folder with RingCentral for Microsoft Teams
RingCentral app for Microsoft Teams support syncing contacts from an Exchange Public Folder
1 vote -
Busy versus Set Status Message dichotomy
Enabling Messaging in RC seems to force the application to have only: Available, DND and Invisible while giving the Set Status Message option. By disabling Messaging, users gain Busy as an option (in addition to Available, DND and Invisible), but then lose the Set Status Message. When trying to set up the Presence link between RC and Team, the vast majority of actions seem to rely on setting Busy as the status and simply do nothing when there is no Busy status available. DND will replicate across Teams and RC, but that's about it.
It would be great to have…1 vote -
MS Teams presence status change in Audit Trail
Currently, every time a user changes their status in MS Teams/Teams Embedded App, it shows in the Audit Trail in the Admin Portal, which causes the logs to become cluttered, making it difficult to track other important activities.
We are looking for an option to prevent these status change logs from appearing in the audit trail.
3 votes -
MS Teams Presence Sync
Improve the ability to authenticate the MS Teams presence sync using teams admin and user admin credentials instead of global admin .
4 votes -
AI Notes on RingCentral for Dynamics
The AI transcribing and notes feature that's on the desktop app is not available for the integration. This would be a great feature since this can be added to the phone call and connected to the contact / relationship in the CRM automatically, instead of having to type out notes.
1 vote -
RC for MS Teams EA Contact Optimization
Enable the user, when searching, to show a specific Global Address List or anything similar feature that would either save contacts as Favorites or create Personal/Other contacts
2 votes -
Remove chat tab on MS Teams for RingCentral
Remove chat tab on MS Teams for RingCentral
Reason for request: keep coming up as unknown
which makes no sense
2 votes -
Automatically Disable RC Embedded App Notifications During an Ongoing MS Teams Meeting
When an MS Teams meeting is ongoing, the RingCentral Embedded App should either turn itself to DND automatically or disable the call notification popup to avoid interrupting the ongoing meeting.
5 votes
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