147 results found
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Remove nonsense webpage when RC Desktop plugin fails
Whenever the Teams RC desktop plugin fails (far too regularly) our non-technical user base is thrown into panic.
Clicking 'open plugin' invokes the executable and 'should be' all it takes to resume service. See screenshot 1.
Instead, the ridiculous webpage is invoked (screenshot 2). Users either click 'launch now' (does NOTHING) or they click download.
Screenshot 3 shows a users download folder with 102 instances of the downloaded plugin. Approx 25GB.
We have a thousand non-technical users in this position.Please remove the webpage that is invoked when a user clicks 'open plugin' as it is completely unnecessary.
We are…
25 votes -
Granular Toggle to Disable "Welcome Email" Notifications During MS Teams Embedded App Deployments
When administrators deploy or reinstall the RingCentral for MS Teams Embedded App, the system automatically sends a "Welcome / Activation Email" to users. During large-scale deployments or when retrying failed installations, this causes users who already have the app installed to receive upwards of 20 redundant emails.
We request a global toggle or checkbox in the RingCentral Admin Portal to disable/suppress Welcome Email notifications during deployments. This will allow IT teams to silently troubleshoot and rerun installations for failed users without spamming the rest of the organization or causing internal helpdesk influxes.
7 votes -
Issue when porting numbers when Teams is enabled on RC temporary phone number
If Teams is enabled for a RingCentral users and you want to port the RingCentral users original phone number, the RC temporary phone number assigned to the user cannot be found when you search for it under the "Assigned To" field in port form in the RC portal. If you disable Teams, then the phone number can be found when searching for it under the "Assigned To' Field on the port form. Asking to have a change implemented, so we can search and find RC temporary phone numbers in the "Assigned To" field on the port form when Teams is…
10 votes -
MS Teams meeting vs RC app
Sync status of MS Teams meeting with RC App during meeting. As of now while on MS Teams meeting , RC app remains on the current status (available) so users are receiving calls on RC app while on a meeting in MS Teams.
3 votes -
Feature Request – Automatic Microsoft 365 Contact Sync in RingCentral Mobile App
Hi Team,
Currently, when Microsoft 365 contacts are synced to the RingCentral Mobile App, any updates or revoked contact information from Microsoft 365 are not automatically reflected within the app.
At the moment, customers are required to manually clear the cache/data on the RingCentral Mobile App in order for the updated contact information to sync correctly.
Would it be possible to consider adding a feature enhancement where Microsoft 365 contact changes automatically synchronize with the RingCentral Mobile App without requiring users to clear the app cache manually?
This would greatly improve the user experience and ensure contact information remains consistently…
3 votes -
MS Teams EA desktop notification for SMS
Enable OS/desktop notification center alerts for inbound SMS within the embedded MS Teams application
2 votes -
Improve Internal Call Identification for Microsoft Teams Direct Routing Integration
Current Behavior
In the Microsoft Teams Direct Routing integration, calls placed between internal RingCentral users are not recognized by Microsoft Teams as native Teams-to-Teams calls.
When an internal RingCentral user places a call to another internal RingCentral user who receives the call through Microsoft Teams, the call is routed as follows:
RingCentral User → RingCentral Platform → Direct Routing SBC/Trunk → Microsoft Phone System → Microsoft Teams Client
Because the call is delivered through the Direct Routing infrastructure, Microsoft Teams identifies the call as a telephony call rather than a call originating from a Teams user identity. As a result,…
1 vote -
Remove the RingCentral notification from the Teams app activities channel
The end-user prefers not to have RingCentral notifications on their Teams app activities channel. Currently, we do not have the option on RingCentral side to remove or disable it.
3 votes -
Desktop Plugin for Microsoft Teams - Limit the number of valid calls
Desktop Plugin for Microsoft Teams - Limit the number of valid call sessions to a reasonable number of seconds, to stop multiple calls to the same number. Since the RC embedded app in Teams does not disable the dialer a user can keep clicking the dial button before the call popup window launches. RC embedded app does not block the call button like the standard RC app with a pop up windows saying the dialer has launched into a pop up window and the RC Desktop Pugin also has no limitation on how many calls can be made with in…
1 vote -
Desktop Plugin for Microsoft Teams - Limit the number of valid calls
Desktop Plugin for Microsoft Teams - Limit the number of valid call sessions to a reasonable number of seconds, to stop multiple calls to the same number. Since the RC embedded app in Teams does not disable the dialer a user can keep clicking the dial button before the call popup window launches. RC embedded app does not block the call button like the standard RC app with a pop up windows saying the dialer has launched into a pop up window and the RC Desktop Pugin also has no limitation on how many calls can be made with in…
1 vote -
RC App Dial pad Feature to Prompt in RC app that "The Keypad is now open in a new window."
Teams embedded RC app to have Dial pad feature to Prompt in RC app that "The Keypad is now open in a new window." to match RC App. The Dialer window in RC embedded app does not disappear or get disabled when the pop up dialer window is launching allowing users to click as many times as they want spawning multiple calls to the same person or if calling into CXOne the user well get multiple agents answering the call.
1 vote -
Ability to still mirror the Voicemail messages in MS Teams to RC App
Ability to still mirror the Voicemail messages in MS Teams to RC App if the Calling Policy for Microsoft Teams Integration is set to allow Microsoft Teams Voicemail
2 votes -
teams
Enable a feature to toggle off email notification on syncing users to Presence Sync
1 vote -
Hubspot call task
We were using RingCentral for HubSpot chrome extension to call our customer before. And now as this sees sunset, we have added the RingCentral as a full integration into HubSpot and started using Call function.
What's happening now is, when we start a call type task from the task queue in HubSpot, it automatically calls the customer. Which we do not want. We want the control over when to call the customer.
We have contacted HubSpot and at the moment they don't have a setting to turning off this feature. Please have a feature in RingCentral to turn this off.
12 votes -
MS Teams app mobile to work independently without the RingCentral app
Allow the Teams mobile embedded app to have a silent plugin similar to the desktop app that would allow it to work without the RingCentral app installed.
4 votes -
Add a separate toggle or setting for Call Queue availability that is independent of presence status.
Requesting an enhancement to allow users to independently control their Call Queue availability without it being tied to their presence status in Teams or RingCentral.
Use case:
Customers with users in Call Queues need the ability for agents to manually go on/off queue while still maintaining accurate presence sync across platforms.Current limitation:
Presence sync drives queue availability, so customers currently disable presence sync as a workaround, which breaks expected integration behavior.Impact:
Limits flexibility for queue management
Forces disabling presence sync for some users
Reduces effectiveness of unified presenceRequest:
Add a separate toggle or setting for Call Queue…1 vote -
MS Teams plug in
Custmer request:
If two versions of the application are present in the system, doesn’t the RC plugin choose to run the latest version?Is there any way to control which version is run when two version of the application are present?
Your development team need to make sure the plugin app checks if another version of the RC application installed, and uninstall it or upgrade.
1 vote -
More options on syncing Contacts on MS Teams EA
Enable users/admin to have an option to allow them to sync specific groups from MS Entra
1 vote -
Stop RingCentral Cards within MS Teams
Starting last Friday, my users are getting ANNOYING “cards” EVERY day!
Using the Teams plugin. These unsolicited “cards” need to stop. Whoever thought this was a good idea to force this onto customers should be fired.
This triggers the notification indicator on the app and the taskbar. People are non-stop complaining ever since this was forced onto us.
How do we make this stop?!?! It’s happening EVERY day
These cards are from the "RingCentral" user. This user chat is something that gets added automatically for all users that use the RingCentral Teams plugin. Which is all users. This "RingCentral" user…
2 votes -
Ability to "Share" voicemails in Teams Embedded App
In the RingCentral desktop, we have the option to share voicemails which apparently is non-feature while using the Teams app. The only option we have is to "Download" but I feel that the extra steps to export and import a file as opposed to sharing the voicemail to someone within the company can be felt on our productivity.
16 votes
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