120 results found

1. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

   conditions: having teams calls + RC EA in teams active and logged in.

   as in RC app, having the ability to manage multiple incoming calls (hold lines automatically)

   example 1:
   when on an active call on teams, a user receives another RC call and answers it, the EA should be able to hold the MS teams call and keep only the RC call active.

   example 2:
   Also , in the other way round, when initially having an active RC call, and receives a MS Teams call, when answering the MS teams call, it should be able to hold the Call.

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   New  ·  2 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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2. Ability to "Share" voicemails in Teams Embedded App

   In the RingCentral desktop, we have the option to share voicemails which apparently is non-feature while using the Teams app. The only option we have is to "Download" but I feel that the extra steps to export and import a file as opposed to sharing the voicemail to someone within the company can be felt on our productivity.

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3. Bulk Edit of Users for Integrated Microsoft Teams

   We'd like to request the ability to use the Bulk Edit feature for user management in environment integrated with Microsoft Teams. Currently, since SCIM is enabled, Bulk Edit is disabled, which significantly limits our ability to manage users efficiently.

   Even with SCIM enabled, there should be an option for admins to perform bulk edits when needed. Introducing this capability would greatly improve administrative efficiency and enhance the overall user management experience.

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4. Call waiting audio alert | RC for Teams Embedded App

   Currently, we do not have an option to disable the 'Call waiting audio alert' in RC for Teams Embedded App.

   The only option available is to enable/disable the 'Call waiting' option.

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5. Unified status in Presence sync between MS Teams Embedded App and RC App

   The EA is a telephony-focused app that uses our platform presence status. However, the RingCentral App has another messaging focused status that is also being used. This extra status used in RingCentral app causes the 2 HUD displays to show different results.

   Presence statuses in RC: https://developers.ringcentral.com/api-reference/Presence/readUserPresenceStatus

   The usage of this presence status in different apps may vary.

   It would be great if the status in RingCentral and MS Teams Embedded App is synced or unified which is the main purpose of the Presence sync feature.

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   7 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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6. Hubspot call task

   We were using RingCentral for HubSpot chrome extension to call our customer before. And now as this sees sunset, we have added the RingCentral as a full integration into HubSpot and started using Call function.

   What's happening now is, when we start a call type task from the task queue in HubSpot, it automatically calls the customer. Which we do not want. We want the control over when to call the customer.

   We have contacted HubSpot and at the moment they don't have a setting to turning off this feature. Please have a feature in RingCentral to turn this off.

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7. Busy versus Set Status Message dichotomy

   Enabling Messaging in RC seems to force the application to have only: Available, DND and Invisible while giving the Set Status Message option. By disabling Messaging, users gain Busy as an option (in addition to Available, DND and Invisible), but then lose the Set Status Message. When trying to set up the Presence link between RC and Team, the vast majority of actions seem to rely on setting Busy as the status and simply do nothing when there is no Busy status available. DND will replicate across Teams and RC, but that's about it.
   
   It would be great to have both options available without having to choose between Messaging or not. The Set Status Message is a great feature to provide more information like: Travelling, Vacation, Out of the Office, Working Remotely, or custom messages. Both options working together would be perfect, since 1) Busy is so integral to the Presence integrations across Teams and RC, etc. and 2) the Set Status Message can provide more detail onto why someone is busy or is just more visible when trying to reach out to someone. I'm not sure why both wouldn't be available and used, not requiring one or the other by choosing to enable or disable the RC messaging functionality.

   Enabling Messaging in RC seems to force the application to have only: Available, DND and Invisible while giving the Set Status Message option. By disabling Messaging, users gain Busy as an option (in addition to Available, DND and Invisible), but then lose the Set Status Message. When trying to set up the Presence link between RC and Team, the vast majority of actions seem to rely on setting Busy as the status and simply do nothing when there is no Busy status available. DND will replicate across Teams and RC, but that's about it.
   
   It would be great to have… more

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8. MS Teams silent install for exe version

   Add a silent installer for exe version in the downloads gallery

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9. MS Teams presence status change in Audit Trail

   Currently, every time a user changes their status in MS Teams/Teams Embedded App, it shows in the Audit Trail in the Admin Portal, which causes the logs to become cluttered, making it difficult to track other important activities.

   We are looking for an option to prevent these status change logs from appearing in the audit trail.

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10. MS Teams Presence Sync

    Improve the ability to authenticate the MS Teams presence sync using teams admin and user admin credentials instead of global admin .

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11. AI Notes on RingCentral for Dynamics

    The AI transcribing and notes feature that's on the desktop app is not available for the integration. This would be a great feature since this can be added to the phone call and connected to the contact / relationship in the CRM automatically, instead of having to type out notes.

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12. RC for MS Teams EA Contact Optimization

    Enable the user, when searching, to show a specific Global Address List or anything similar feature that would either save contacts as Favorites or create Personal/Other contacts

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13. Remove chat tab on MS Teams for RingCentral

    Remove chat tab on MS Teams for RingCentral

    Reason for request: keep coming up as unknown

    which makes no sense

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14. Sync Teams Status with RC Status

    As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On a call and Busy.Be right backAppear awayAppear offlineIn a meetingOn a callBusyThis seems a basic requirement and one I would imagine should be achievable as we are aware of other providers out there who appear to have been able to provide such a feature. As a UK based local government authority we are expected to answer over 90% of calls and a more simple seamless approach to status sync is something we would very much like to see in a future release and something as fundamental as this should be high on the agenda in my opinion.

    As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On… more

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15. Disable Call Notification in RingCentral for MS Teams Embedded App

    The customer wanted to have the option to turn off call notification in RingCentral for MS Teams Embedded app (They are already using RingCentral App to accept incomming calls)

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16. MS Teams deployment confirmation/visibility

    Customers deploying the RingCentral embedded app for Microsoft Teams via the Teams Admin Center currently do not receive confirmation or visibility into which groups successfully received the deployment.

    Problem Statement
    When a customer uses the Teams Admin Center to deploy the MS Teams embedded app, the deployment process completes without any success message or indication of which groups have received the app. This lack of feedback makes it difficult to confirm whether the deployment was successful or to troubleshoot any issues.

    Requested Enhancement:
    Provide a way for admins to view the status of deployed app policies—either in the RingCentral Admin Portal or within Microsoft Teams itself. This visibility should include:

    • Confirmation that the deployment succeeded.
    • A list of Microsoft 365 groups or users who successfully received the app.
    • Any errors or failed deployments, if applicable.

    Benefits:
    * Reduces confusion for IT administrators.
    * Improves transparency and trust in the deployment process.
    * Speeds up issue resolution by identifying affected groups.

    Customers deploying the RingCentral embedded app for Microsoft Teams via the Teams Admin Center currently do not receive confirmation or visibility into which groups successfully received the deployment.

    Problem Statement
    When a customer uses the Teams Admin Center to deploy the MS Teams embedded app, the deployment process completes without any success message or indication of which groups have received the app. This lack of feedback makes it difficult to confirm whether the deployment was successful or to troubleshoot any issues.

    Requested Enhancement:
    Provide a way for admins to view the status of deployed app policies—either in the RingCentral Admin… more

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17. MS Teams VM Greetings

    Ability to record the VM greetings on VM greetings settigs under MS Teams EA as of now we cannot her anything when we add a VM greetings.

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18. Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    Feature Enhancement Request: Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    1. Summary of the Request: Customers using the RingCentral integration with Microsoft Teams have reported that when their landline is busy, incoming calls are logged three times in the MS Teams call history instead of once. If the landline is not busy, missed calls are logged correctly as a single entry.

    This issue affects call tracking, reporting accuracy, and overall user experience.

    1. Business Justification: This enhancement is critical for ensuring accurate call history records and preventing unnecessary confusion for users. The current behavior leads to:

    Operational inefficiencies – Agents may waste time returning duplicate missed calls or failing to identify actual missed calls.

    Inaccurate reporting – Metrics such as missed call rates, call volume, and response times are distorted.

    Customer frustration – End users might think they missed multiple calls when only one attempt was made.

    Fixing this issue will improve user experience, reporting accuracy, and operational efficiency.

    1. Use Case: A call center agent is on a call using their landline. While still on the call, another customer tries to reach them.

    Instead of logging a single missed call, MS Teams records three duplicate entries in the call history.

    After finishing their call, the agent is unsure whether they missed three separate calls or just one.

    This causes unnecessary follow-ups and reporting inconsistencies.

    1. Expected Behavior: A missed call should be logged only once in MS Teams, regardless of whether the landline is busy.

    Call history should accurately reflect actual call attempts without duplication.

    1. Steps to Reproduce: Ensure the landline is engaged on an active call.

    Have another caller dial the same landline.

    Check the MS Teams call history – the call is registered three times instead of once.

    Repeat the test when the landline is not busy – the missed call logs correctly as a single entry.

    1. Troubleshooting & Workarounds Attempted: Cleared MS Teams cache.

    Reinstalled RingCentral and MS Teams applications.

    Reconfigured the integration.

    Ensured both MS Teams and RingCentral are updated to the latest versions.

    Restarted affected devices.

    Issue still persists after all troubleshooting steps.

    1. Proposed Solution:
       Enhance the call logging mechanism in the UC platform so that missed calls are logged only once per call attempt, even when the landline is busy.

    2. Benefits of Enhancement:
       ✅ Accurate Call History – Prevents confusion and ensures users see the correct number of missed calls.
       ✅ Improved Productivity – Reduces unnecessary follow-ups and misinterpretations of call logs.
       ✅ Better Customer Experience – Avoids miscommunication and duplicate callbacks.
       ✅ Reliable Reporting – Ensures that call center analytics and performance metrics remain accurate.

    Feature Enhancement Request: Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    1. Summary of the Request: Customers using the RingCentral integration with Microsoft Teams have reported that when their landline is busy, incoming calls are logged three times in the MS Teams call history instead of once. If the landline is not busy, missed calls are logged correctly as a single entry.

    This issue affects call tracking, reporting accuracy, and overall user experience.

    1. Business Justification: This enhancement is critical for ensuring accurate call history records and preventing unnecessary confusion for users. The current behavior leads to:

    Operational inefficiencies… more

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19. To be able to receive forwarded calls from another user in MS Teams.

    To be able to receive forwarded calls from another user in MS Teams.

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20. Bulk MS teams Disconnect or Reconnect

    Bulk Disconnection and Connecting MS Teams via Service Web or admin portal for Super admin.

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