MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa
conditions: having teams calls + RC EA in teams active and logged in.
as in RC app, having the ability to manage multiple incoming calls (hold lines automatically)
example 1:
when on an active call on teams, a user receives another RC call and answers it, the EA should be able to hold the MS teams call and keep only the RC call active.
example 2:
Also , in the other way round, when initially having an active RC call, and receives a MS Teams call, when answering the MS teams call, it should be able to hold the Call.
Daniel
shared this idea
AdminPratyusha Mudrakarta
(Senior Product Manager, Productivity, RingCentral)
responded
The 2 calls in discussion are being handled by 2 completely different telephone systems. Although it is possible to detect if the user is on a call in another platform or idle, it is not possible to hold the call going on in another system, i.e, RingCentral can not place Microsoft calls on hold and vice versa. It's possible when both platforms use a single backend or are running on a single platform, so it's easy to write rules for a custom call behavior.
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Hello all,
The 2 calls in discussion are being handled by 2 completely different telephone systems. Although it is possible to detect if the user is on a call in another platform or idle, it is not possible to hold the call going on in another system, i.e, RingCentral can not place Microsoft calls on hold and vice versa.
It's possible when both platforms use a single backend or are running on a single platform, so it's easy to write rules for a custom call behavior.
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David
commented
Exactly, this operating principle should be integrated into the RingCentral solution because it is simply common sense.
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Gerd
commented
competitive advantage