MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa
conditions: having teams calls + RC EA in teams active and logged in.
as in RC app, having the ability to manage multiple incoming calls (hold lines automatically)
example 1:
when on an active call on teams, a user receives another RC call and answers it, the EA should be able to hold the MS teams call and keep only the RC call active.
example 2:
Also , in the other way round, when initially having an active RC call, and receives a MS Teams call, when answering the MS teams call, it should be able to hold the Call.
50
votes
Daniel
shared this idea
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David
commented
Exactly, this operating principle should be integrated into the RingCentral solution because it is simply common sense.
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Gerd
commented
competitive advantage