62 results found
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Receive SMS only
Requesting for this feature to be enabled for the client for business needs. Only need to enable sms feature for inbound sms only.
2 votes -
Inbound calls showing an outbound call
When you check call logs and filter by User Extensions, calls from the call queue or user extensions show outbound calls instead of inbound. It would be best if calls were shown according to the original action taken, either inbound or outbound, regardless of whether we filter the calls.
2 votes -
Kick Out of queue when call is "refused"
We would like to have an option that when a team member "refuses" a call, it automatically logs them out of the call queue. This way, if a team member goes to lunch/break but forgets to log out, it will not negatively affect their refused call ratio. It will also make sure that the Live Reports accurately reflects who is actually available and who is not. We do not want phone calls ringing to a team member who is not there.
In a previous phone system we had, this feature was called "Kick Out" because when a team member refused…1 vote -
Generate report for call queue after hours calls
Generate report for call queue after hours calls
1 vote -
Analytics filter by Time of call
For IA, allow a company to filter widgets by time intervals rather than just by day. We often want to explore specific intervals in which actual is greater than forecast. This filter would make it easier to review the relevant data.
1 vote -
Filter Performance reports from higher to Lower value
The customer is requesting an option in the Performance Report to filter the columns from highest to lowest value or vice versa.
1 vote -
Mute call recording announcement in the users end
Creating an Idea on behalf of Edward Morra. He wants a recording announcement that won't be heard by their users but will still be heard by the callers and by the people they are calling.
1 vote -
ability to forward missed calls to a third party app
When a call is missed, this feature will automatically forward the missed call details to a third-party app. The app will then ping the user with a notification and send an email, allowing them to schedule a convenient time for a callback.
1 vote -
ability to generate phone usage if the person is
Give an option to generate reports for user extension phone time not including their unavailable time with forwarded calls/and VM
1 vote -
Filter out a specific skill in the custom reports and do it in multiple reports at the same time
Filter out a specific skill in the custom reports and do it in multiple reports at the same time
1 vote -
Have persons name on the recording when it is downloaded to my recording file
I have to keep all recordings for a 10 year period for Medicare.
Having the persons name on the recording before being downloaded would save alot of time1 vote -
Option to have the Include attachment for voicemail notifications be enabled by default.
I would have preferred to not have a hidden menu at this section in the user configuration AND to also have it in the RC desktop or web app"
1 vote -
directory integration under super admin
adding contacts in entire company contacts uploading has problems should have ability to add info you like atm need to fill in all data or wont upload , also is issue with this should be able to go to call log add entire contacts from call log quick will be way easier
1 vote -
Call Queue extension can separate another ring group in the Queue
Call Queue extension can separate another ring group in the Queue /
Currently under our call queue, we have incoming calls ring to 4 extensions. We would like it to ring 4 times to 2 extensions at the same time,
Then after the first 4 rings the incoming call gets transferred to 5 extensions then revert to another1 vote -
automated fax
Enable to receive fax from a auto-generated fax from a phone number. We tried to use the RingCentral phone numbers to received the fax but we are not able to receive it. The number was use to send the fax is unknown as we never receive any from the sender itself.
1 vote -
Add "TODAY" as an option for Historical reports of Engage Voice
This is for ENGAGE VOICE. This is for ALL historical reports, under the date range section it would be great if you add an option for “Today” just like you have “Last 7 days” “Last 30 days” and so on.
1 vote -
Improve exporting of data for RingCentral chats/conversations
At the moment, we are limited to adding up to 10 users or 10 teams per data export request of company chats. We would like to have an option to add as much users as we want when exporting conversations/chats to expedite data collection.
1 vote -
Analytics Report that includes both calls from RingCentral and Contact Center
We would like to have access to both reports of calls from RingCentral and Contact Center in a single page on the analytics portal.
1 vote -
Being able to call out to +590 Destination _ BT Accounts
Being able to call out to +590 Destination _ BT Accounts
Description: To be able to call out to +590 destinations ( Saint Barthelemy ) French Teritory
Current Behavior: The country code isn't included in the portal under French Teritories. Just French Guiana & French Polynesia
On the session log, its says " Rate not defined "Portal > Billing > Calling Rates > International > French
1 vote -
More Labels to Calls
Currently, when a call shows DROP it means the Agent hung up the call but when the call suddenly drops it is still labeled as DROP. These need to be labeled differently.
1 vote
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