caller id
It would be extremely beneficial for contact name to be displayed in RingCX when a contact has been saved. While the phone number is displayed, it would be helpful for agents to know who the caller is before the call is disconnected. This helps them to mentally prepare and is crucial to certain scenarios.
2
votes
Kerri
shared this idea
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Kim
commented
Requesting a feature to display the caller's name on the agent's side when a call is received, and to also display the caller's name in RingCX analytics.