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99 results found

  1. Develop reporting t determine incoming calls are coming from google ads versus organic or direct calls

    Develop reporting to determine incoming calls coming from google ads versus organic or direct calls

    1 vote
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  2. Analytics Report to show Ringing Timframe

    Customer would like to include the ringing time to show in analytics as part of the reports.

    4 votes
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  3. Filter Users By Site in Analytics Performance Report

    One of the filters in the Performance Report is Sites. While selecting the site, it changes the KPIs, but does not filter down the user list to the members of that site. Site Filters should change the entire report, not just one section.

    3 votes
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  4. Business Analytics - Refused Calls

    The current Business Analytics dashboard doesn't have Refused Calls

    2 votes
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  5. rolling 30 day report

    I'd like to be able to generate a 30-day rolling report in the date range field as a selection, "Last 30 days". Currently it only has "Last Month" or "This Month".

    1 vote
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  6. Make Call Log Report Viewable On Screen

    When you download a detailed call log report to a .csv file, you get A LOT more data and info than you do when you view the exact same report on the screen. You have to download it to actually get the data. Please fix this. You should be able to set your filters and see the data on screen, and THEN download it if you so choose. Instead, you get a small sample on screen and no indication that there is a lot more in the download file.

    1 vote
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  7. Send Subscription report twice a day

    We want to have each sales rep emailed their call count report TWICE per day--once at noon for their morning call count, and once more at 4pm with their afternoon call count.

    2 votes
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  8. Park off / transferred calls should consider as answered calls

    please create an analytics where all answered call including parks off/transferred will be counted as answered calls. Since Transferred calls/ park on was considered as inbound calls, it should also count as answered by the next agent

    1 vote
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  9. Analytics Abandoned calls

    According to the description of Abandoned calls are calls that started waiting in the queue but were hung up before the call was answered or went to voicemail.

    Customer requesting to separate the "hung up before the call" and "went to voicemail" on the Reports.

    3 votes
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  10. Would like the ability to determine if the sales rep or customer hangs up the phone on a call.

    1 vote
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  11. Ability to see the call details down to the seconds

    Would like to see the ability to see call details down to the second for more precise troubleshooting. For example, we can see a call comes in at 8:01AM but we're unable to find how many seconds after 8:01. I would like to see this broken down to 8:01:34 AM for example.

    1 vote
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  12. Tracking Idle Time

    In live reports it would be helpful to see the amount of idle time between phone calls.

    5 votes
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  13. customize downloading call log reports

    Wants to have a way to customize downloaded call log reports either detailed or simple.

    2 votes
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  14. Performance Report for 1 -Year

    extend the time range for 1 year or more instead of 6 month period

    1 vote
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  15. Live Reports on Wallboard direct weblink

    We recently converted from Mitel and used Brightmetrics for reporting. We were able to create weblinks for the wallboards and unlike RingCentral, we didn't need to log in to view Live Reports. With RingCentral we now need to log into an account to view the wallboards and this makes it difficult to display them on a smart TV.

    1 vote
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  16. Provide a report which breaks calls received to a queue by set time frame

    Generated report provides in increments (i.e 7:00 to 7:59, 8:00 to 9:00, etc)
    1. Calls taken by a users
    2. total calls received
    3. length of calls
    4. Possible custom fields

    2 votes
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  17. reports in analytics Upper and Lower Controls - Cost per Agent Hour

    Productivity/Occupancy of CSR: how many hours of their 7 hour shift they are in calls (per CSR).
    - Upper and Lower Controls
    - Cost per Agent Hour

    2 votes
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  18. Add a Report for Blocked Calls

    Add a Report for Blocked Calls

    1 vote
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  19. In live call report we need colomn of total number of calls

    In live call report we need colomn of total number of calls

    1 vote
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  20. outbound live staff

    Make the live report available to all users on dial pad next to hud, I need my staff to see how many outbound /inbound calls they have made all the time to meet expectations by end of the day.

    1 vote
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