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3 results found

  1. Please add Outbound KPI on call queue under Performance Reports

    Users have outbound KPI while Queues does not. Please add outbound KPI as well for Queue under performance reports.

    4 votes

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  2. Some calls are being tagged as abandoned in the call analytics, but they were actually answered by a member of the call queue.

    Issue: Incorrect call results in LOB analytics

    Behavior: some calls are being tagged as abandoned in the call analytics, but they were actually answered by a member of the call queue.

    Step to Reproduce:
    Login to UID:6304540258
    Click Reports
    Choose Analytics
    Go to Performance Report

    Additional Info:
    Informed customer for feature request
    Submit Idea on ideas.ringcentral.com
    Feature Request: CUSTCOM-I-7751 (Edited)

    2 votes

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  3. Would like my dashboard named "Last month call summary" to default to last month.

    Dashboard is not storing the time range. It defaults to today. Would like to have a dashboard that shows data for last month. Would like this to also work with the email subscription. The email subscription shows only todays data. Need last month summary report to be emailed.

    2 votes

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