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4 results found

  1. There doesn't appear to be a way to set the performance report data to refresh more often than every hour

    7 votes

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  2. Users have outbound KPI while Queues does not. Please add outbound KPI as well for Queue under performance reports.

    5 votes

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  3. Dashboard is not storing the time range. It defaults to today. Would like to have a dashboard that shows data for last month. Would like this to also work with the email subscription. The email subscription shows only todays data. Need last month summary report to be emailed.

    3 votes

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  4. Issue: Incorrect call results in LOB analytics

    Behavior: some calls are being tagged as abandoned in the call analytics, but they were actually answered by a member of the call queue.

    Step to Reproduce:
    Login to UID:6304540258
    Click Reports
    Choose Analytics
    Go to Performance Report

    Additional Info:
    Informed customer for feature request
    Submit Idea on ideas.ringcentral.com
    Feature Request: CUSTCOM-I-7751 (Edited)

    2 votes

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