Performance report refresh rate
There doesn't appear to be a way to set the performance report data to refresh more often than every hour
9
votes
John
shared this idea
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Cheryl
commented
We need to be able to run reports at a minimum of 30 min intervals. This is causing issues with the way Performance reports are counting after hours calls to queues as abandoned and if we can get a refresh rate of 30 mins, we can run reports based on hours of operation which is only allows hourly intervals now.