228 results found
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User administrative and compliance reporting
Please add the ability to report on user profiles (ideally that could be scheduled), for example:
- Once a month, automatically receive a report of every user in the Sales department
- Once a month, automatically receive a report of any user with blank Emergency Response Location, or one set to a particular address
- Once a month, automatically receive a report of all admins, super admins, etc.
In general, we should be able to report on any field available within the user profiles - "give me a report of everyone within these groups", "give me a report of everyone with a physical…
17 votes -
Within Reporting use the Standard Time format of hh:mm:ss
Currently it displays 3h 6m or 2m3s etc.
If the format was hh:mm:ss then when exporting the data minipulation would be smoother into other applications and displaying in reports.Therefore if 3m18s or 1h12m is displayed currrently if would show as:
00:03:18 or 01:18:005 votes -
Reporting NiceIncontact and RingEX
Reports available that would show the date and names of employees disabled/inactivated for RingEx and NiceInContact
1 vote -
billing cycle
Have a Date Range selection for "billing cycle" that matches monthly subscription billing range
1 vote -
Grouping Historical Reports
It would be great if there was a way to group historical reports into different folders. So when someone sets reports to private, they could put different reports into different folders to help organize all the reports they have.
1 vote -
RingCentral Analytics to support the ability to download call recordings in bulk for selected users only. Currently, administrators must man
-Allow administrators to select specific users or extensions within RingCentral Analytics
-Generate a report that includes only the call recordings associated with the selected users
-Enable bulk downloading of these recordings directly from the analytics report
2 votes -
Ability to generate report to verify which countries are enabled and disabled for international calling
Ability to generate a report in the admin portal to verify which countries are enabled and disabled for international calling/SMS, instead of going through several pages and extract them manually.
2 votes -
User List Incoming Call Set up Report
Admin should have a way to see how each of the user extension incoming call settings was set up via report or downloading the user's list.
Since we have accounts that would like to be able to see via list or report if any of their agents added a call forwarding to their user extension. This will provide admins better control when it comes to monitoring how their agents are manipulating their user extension incoming call settings.
This report should show the admin if the user extension uses call forwarding, custom rules, and even a mobile phone that was added…
9 votes -
Ability to send daily reports as a CSV file via email in RingSense, rather than as a downloadable file.
Request to have the report sent daily directly as a CSV via email.
1 vote -
Ability to delete call recording but preserve the call under call log
Hoping to have option in the future to delete the call recording and still preserve the calls under call log report.
2 votes -
User fax enabled list
Need to have an option to generate a report that will show the list of users who has their fax settings enabled. Having a lot of users, this'll be a great help instead of going thru the users one by one.
2 votes -
Live Call Translator
Need a service to have a live call translator to facilitate calls with Spanish speaking patient with English speaking office staff
3 votes -
external shared directory in roles should have a function to turn on for certain users
external shared directory should be able to activate and de activate in roles should have a function to turn on for certain users
1 vote -
Missed call should not be tagged on call queue as missed if picked up by a member on another call queue
Performance Report: Missed call should not be tagged on call queue as missed if picked up by a member on another call queue.
8 votes -
Report Tool for AI Notes
To have a weekly or monthly reporting or collation of AI notes for calls on the said duration. Can be included on the Reports/Analytics or can be on AI tab itself.
16 votes -
Delivery settings of Recorded calls
To have the ability to set the delivery settings of the recorded call to be forwarded to certain email address
1 vote -
Ability to tell how many users are using AI Notes in Analytics
Ability to tell how many users are using AI Notes in Analytics
5 votes -
Recycle bin for deleted recordings and messages
A Recycle bin for deleted recordings and messages should be created so that customers can still retrieve them.
2 votes -
ability to check audit trail for more than 180 days
Customer would appreciate if admin portal has an ability to store data in audit trail for more than 180 days for tracking purposes
26 votes -
Filter answered call by seconds
Able to filter the call that was answered within 15 secs and more on the business analytics
2 votes
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