153 results found
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3 votes
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Persist KPI Filter Settings Across Analytics Sections
When users modify the KPI filter in the Performance Report and navigate to other sections within Analytics (e.g., Business Analytics), the KPI settings reset to their original state upon returning to the Performance Report. This request proposes enhancing the system to retain the user's KPI filter settings across different Analytics sections.
Current Behavior:
Users adjust the KPI filter in the Performance Report.
Upon navigating to another Analytics section (e.g., Business Analytics) and returning to the Performance Report, the KPI filter reverts to its default state.
This requires users to reconfigure their KPI settings repeatedly when switching between sections.
Requested Enhancement:
…
2 votes -
Analytics Report
how to create a unique report
I would like to pull a report by agent by week for # of dials
please provide directions on how to1 vote -
Report that shows which platform was used by the user
We need a report that will show the user's log-in and log-out time in the RingCentral app.
Please have it so that desk top and mobile app will have a separate report.
2 votes -
1 vote
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report that will show whenever the queue member is available or on DND aside from audit trail
report that will show whenever the queue member is available or on DND aside from audit trail
1 vote -
report to where it will show which person missed or rejected the call if there are multiple numbers under the call handling of a user
Need the ability to have a report to where it will show which person missed or rejected the call given that there are multiple numbers under the call handling of a user extension to where the call got routed.
1 vote -
SMS logs download per user
To have the option for downloading SMS logs per user extension
2 votes -
Translate AI note to other language
To have the option to translate AI note to other language
1 vote -
Ability to create and export custom reports
- Add an option to export custom reports with time fields (such as call duration, agent handle time, etc.) formatted explicitly as
hh:mm:ss
(hours:minutes:seconds). - Ensure this format is consistent across both CSV and Excel exports, allowing for accurate time analysis and easy integration with other tools and workflows.
- Where relevant, support extended formats like
[h]:mm:ss
for durations exceeding 24 hours, as commonly used in timesheet and workforce data exports.
Rationale:
- The
hh:mm:ss
format is widely recognized and supported by both Excel and CSV parsers, ensuring that time values are correctly interpreted and easily manipulated in downstream analysis. - Many organizations rely on…
1 vote - Add an option to export custom reports with time fields (such as call duration, agent handle time, etc.) formatted explicitly as
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Report that shows user and the group they belong to
Generate a report that shows user list and the call queue group they belong to
1 vote -
Identity Verification report
We need a way to run reports to know if any of our staff did the Identity Verification themselves. Hoping to have this feature under Analytics.
1 vote -
Export Call Queue Details with Voicemail Notification Email
Currently, RingCentral administrators can view details about their call queues within the admin portal. However, there is no native functionality to export these details into a CSV or Excel format. This lack of export capability becomes particularly challenging when administrators need to:
Audit call queue configurations.
Maintain an offline record of call queue settings.
Share call queue information with stakeholders who may not have direct access to the RingCentral portal.
Quickly identify and update voicemail notification email addresses for multiple call queues.
Specifically, the inability to easily access and export the voicemail notification email addresses associated with each call queue…1 vote -
Ability to get error code for every failed SMS
ability to report on the error codes of undelivered messages. So if a message is not delivered they would like to be able to see the carrier error code.
2 votes -
Purchase Mobile number from Germany
Customer would like to have the ability to purchase mobile numbers from Germany.
1 vote -
Abandoned Call queue Rate
Call queue calls routed to play announcement during after hours should not be tagged as abandoned calls
9 votes -
company directory needs a over haul not user friendly
admin user directory is very not user friendly
1 vote -
Analytics Report for Robocall
The customer would like to have a specific report for robocalls that they can utilize from analytics without downloading any files.
1 vote -
Hourly
I wish there were more options within analytics. For example, the longest period of time you can view DOWNLOADABLE hourly data is one week (and that is only for a limited number of queues/sites/users). There is apparently an archived "historical performance" tab that used to have this functionality, but was removed. I also think you should be able to download data using more than 1 parameter. Such as users AND the queues they work from AND the site which it is linked to. I also read somewhere in RC resources that the limitations for downloadable files are 60,000 rows or…
1 vote -
Allow unassigned deskphone to be assigned an unassigned user/extension
Allow unassigned deskphone to be assigned an unassigned user/extension. In this way once the phone is assigned to the right number, we can just have it provisioned.
1 vote
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