Currently, RingCentral administrators can view details about their call queues within the admin portal. However, there is no native functionality to export these details into a CSV or Excel format. This lack of export capability becomes particularly challenging when administrators need to:
Audit call queue configurations.
Maintain an offline record of call queue settings.
Share call queue information with stakeholders who may not have direct access to the RingCentral portal.
Quickly identify and update voicemail notification email addresses for multiple call queues.
Specifically, the inability to easily access and export the voicemail notification email addresses associated with each call queue extension is a significant pain point. Administrators often need to review or update these email addresses, and the current process requires navigating into the settings of each individual call queue, which is time-consuming and inefficient, especially for organizations with a large number of call queues.
Proposed Solution:
Implement an export functionality within the RingCentral admin portal that allows administrators to download call queue details in either CSV or Excel (.xlsx) format. This export should include, but not be limited to, the following information for each call queue extension:
Call Queue Name
Extension Number
Voicemail Notification Email Address(es)
Routing Rules
Overflow Settings
Maximum Wait Time
Any other relevant configurable settings for the call queue.
Benefits:
Increased Efficiency: Administrators can quickly access and analyze call queue configurations without manually navigating through each queue's settings.
Improved Auditing and Record-Keeping: Easily maintain offline records of call queue configurations for auditing and historical purposes.
Simplified Management: Quickly identify and update voicemail notification email addresses for multiple call queues simultaneously.
Enhanced Collaboration: Easily share call queue details with team members or stakeholders.
Reduced Errors: Exporting and working with data in a spreadsheet format can minimize manual data entry errors.