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296 results found

  1. Report Subscription Customization

    For Analytics Report, It would be great if we can add customs subject and make in only delivered on specidic Days of Week an don specific Time.

    4 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  2. Analytics that allows admin to audit user's endpoint device.

    Desired Feature: To have separate reports for user endpoint devices and their activity. - The report should contain information about the user's device sign-in activity (like an audit trail) - Report can be filtered by the user. - Report should allow seeing the specific endpoint device. Purpose: To be used for auditing and viewing user's activity in the endpoint devices. Example: Admin can see the list of users who are signed in and the activities using RingCentral for Chrome TENFOLD Plugin.

    7 votes
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  3. App Adoption Report

    It would be great to have a simple, easy to access report showing the app version used by all users. If this is available now, it's not obvious. If RC is going to force a minimum app version, which is reasonable, it should make it easy for admins to identify non-compliant users.

    5 votes
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  4. Change Date Format When Downloading Audit Trail

    When the customer downloads the audit trail via the portal, the date format appears as Month/Day/Year. However, the customer prefers it to be in the Australian format, which is Day/Month/Year. Interestingly, the audit trail displays the correct Australian date format while viewing it, but the format changes when downloaded.

    6 votes
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  5. Performance Report during weekdays

    needs to get the performance report from different months but only wants the data from weekdays, doesn't want to use weekends

    6 votes
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  6. Analytics Report view on RingCentral App

    Have a view or access on Analytics report using RingCentral App

    5 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  7. RCCC: DFO Reporting Request

    Omni Hotels is requesting an enhancement to the Digital Reporting for DFO in RCCC to include Date/Timestamp of when a DFO Case is closed. This is not available in the current available reporting.

    3 votes
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  8. Comprehensive Report for List of All Users in the Account and Changes and Devices Information please

    Comprehensive Report for List of All Users in the Account1. Complete user list with their current Caller ID information in RC app2. Custom greetings and VM changes with their transcription/text content3. Modification information - when, what, and who made the changes

    19 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  9. Call reports from frequent callers.

    I can see the reports to count calls by user and queue but I want to get a report showing customer's phone numbers who have called us multiple times from the same number

    4 votes
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  10. Minute Counter Visibility

    Minute counter for every statusieAvailableUnavailableOn Break

    3 votes
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  11. Disable session timeouts for Live Reports

    Can you please disable session timeouts on our account? We need to keep Live Reports active for a office screen. After a few hours (maybe 24) the address https://analytics.ringcentral.com/ goes to the authorize screen. I currently have session time maxed to 24 hours. Please help otherwise our Live Reports license is useless to us and its not cheap.

    6 votes
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  12. Saved Performance reports and Subscriptions can only be accessed by the user who created them

    Saved Performance reports and Subscriptions can only be accessed by the user who created them. It would be great if all other super admins in your organization would be able to access and manage these reports and subscriptions in the Analytics portal.

    26 votes
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  13. Businesss & after hours range for LOB Analytics Subscription Reports

    We would love to have an option that can help us view & understand the reports - we would like to set up a business hours / after hours range for LOB Analytics Subscription Reports

    4 votes
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  14. The ability to transfer the ownership of performance reports of one extension to another.

    It will be easier for customer to just change the ownership instead of creating a new performance report.

    3 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  15. Performance Report - Date and Time Filter

    When filtering the date to "yesterday", the system will default the time from 12AM to 11:59PM. And when we try to change the time, the system will then filter it together with the date.What we need is to have a default filter of "Yesterday" with the option to change the time that would be covered without the system specifying it to yesterday's date so it can be reused for other days.

    5 votes
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  16. Analytics and Reporting Needs for FWD, International and Log Running Calls.

    I would like to see some more reporting in analytics. I need to provide monthly Statistics on the following items. Forwarded CallsInternational CallsLong Running Calls

    2 votes
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  17. The ability to check performance reports of all call queues even though you're not assigned as manager to it

    The ability to check performance reports of all call queues even though you're not assigned as manager to it

    4 votes
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  18. bring back call volume and queue monitor

    You used to have call volume in a 24 hour period and calls in queue, that has now disappeared and there is nothing

    2 votes
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  19. Analytics - Performance Reports - Add Privacy options

    Analytics - Performance Reports - Add Privacy options.It would be ideal if the Analytics - Performance Reports had the same Privacy options as the Live Reports and Business Analytics. This would allow users to locate performance report that are already configured for them, instead of starting from scratch.

    3 votes
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  20. Report that shows user Call Recording Status & Permissions

    This would allow admins to view the users who already has Automatic Call Recording and whichever Permission they have in one go. Very useful if you have a big amount of users

    4 votes
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