The ability to check performance reports of all call queues even though you're not assigned as manager to it
The ability to check performance reports of all call queues even though you're not assigned as manager to it
4
votes
Jhonacel
shared this idea
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Junardin
commented
There should be an additional permission parameter that we can tick through custom role that will allow access to the performance reports of users that are members of all call queues in the account. This should be different from user management permission as this type of custom admin should not have access to all user extensions but only the members of all call queues
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Laura
commented
The ability to check performance reports of all call queues even though you're not assigned as manager to it.