203 results found
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Total call time includes incoming and outgoing calls
Total Call time widget that shows both Incoming AND Outgoing call timers for a user.
3 votes -
Call Queue extension can separate another ring group in the Queue
Call Queue extension can separate another ring group in the Queue /
Currently under our call queue, we have incoming calls ring to 4 extensions. We would like it to ring 4 times to 2 extensions at the same time,
Then after the first 4 rings the incoming call gets transferred to 5 extensions then revert to another4 votes -
Feature to see call counts on RingCentral App
Ability to use RC app for checking call counts and not just call logs.
1 vote -
Critical Hard Phone Failure Log (e.g., Phone Freeze, Auto Reboot)
We are experiencing critical issues with Poly phones, including unexpected reboots and freezes during calls, despite QoS reports indicating "good" status. Unfortunately, no logs are being recorded for these failures, which hampers troubleshooting efforts.
3 votes -
manual outbound call recording should be saved in Admin portal not only on the extension who did a manual call recording
I would like to saved the manual call recording on admin portal not only on the extension who did a manual call recording- for outbound
2 votes -
contacts
The customer wants to have generate reports for the contacts they add on a daily basis for sales purposes.
2 votes -
Ability to track on audit trail to see who sent an external invite
Ability to track on audit trail to see who sent an external invite when a user or a super admin send an external invite to create a free account
1 vote -
The ability to generate a report displaying the last recorded MRR of an account before it churns or drops to zero.
The ability to generate a report in SFDC displaying the last recorded MRR of an account before it churns or drops to zero. This would help track the total churn rate and measure MRR attainment effectively and seamlessly.
1 vote -
Call Log to show the name of who answer the call
In the Call Log report, we want to quickly identify who accepted a call. However, even when a call is answered, the name of the user who owns the phone is not displayed immediately. The user’s name only appears after clicking on the call details. We would like this information to be shown upfront.
2 votes -
ability to download in bulk voice recordings before they reach the 90 day expiration
I would like the ability from an admin access page download all voice recordings for specific extensions that are about to exceed the predefined archive value. We need wire recordings for over a year and it would be nice to download them in bulk by an admin instead of the user downloading then one at a time.
1 vote -
spam
Need the ability to review performance and exclude calls flagged as potential spam from the stats
1 vote -
directory integration under super admin
adding contacts in entire company contacts uploading has problems should have ability to add info you like atm need to fill in all data or wont upload , also is issue with this should be able to go to call log add entire contacts from call log quick will be way easier
3 votes -
Reflect RC custom message within Admin Portal
The Custom Message text box in the RC app is used by admins to check if someone is on break or lunch based on their message, it would be great if this was reflected in the admin portal so that admins that don't log into the phones but still provide support can see the employee's custom message from the RC app displayed in the portal.
1 vote -
Mask Contact IDs
Request for an option to mask or hide contact IDs to enhance privacy and security for users. Currently, no such feature is available.
1 vote -
Include the graph when downloading company number's in pdf file
It would be better to include the line graph from the Company numbers report when downloading/exporting the report via pdf file
7 votes -
incoming call waiting for call queues
on call waiting a person can be put on hold and answer another call.
6 votes -
Business Analytics Dashboard and Reports Share or Export to other accounts
Large accounts where there are more than 2 accounts should be able to create a dashboard or report and share with the users of another account without recreating the whole report or dashboard from scratch. Ideally allow the export and import of the dashboard or report.
My accounts have 10,000 per account (will have 4 to 5) and 20,000 call queues in each. Sharing of the reports would be beneficial.
2 votes -
Notification to the users that the call has been answered
Call queue notification to the users that the call has been answered from another device.
3 votes -
RingCentral Integration with HubSpot : CRM Native Dialer should work with integration
RingCentral for HubSpot currently has 2 ways to make outbound calls :
• Place a call from dialpad
• Use click-to-dial featureWould like to have the option to utilize the native dialer of HubSpot to skip steps of going through the contact list to use the click-to-dial feature or using the dialpad to enter a number manually.
1 vote -
visibility on those users who are using RC mobile app
List or visibility on those users who are using RC mobile app.
It would also help the admin if they have visibility on who are those users that are using the RC mobile app. For monitoring purpose
2 votes
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