248 results found
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Request to Improve Readability of Digital Chat Transcripts
When reviewing digital interactions between users and our support agents, the current presentation format poses a significant challenge. The transcript lacks clarity and structure, making it extremely difficult to follow the conversation thread.
To ensure transparency and efficient troubleshooting, it's critical that chats are displayed in a clean, user-friendly format. Specifically, each message should clearly include:
Username
Timestamp
Message content
The current layout is neither intuitive nor practical for support review. Even with the 'pretty print' browser option, the output remains cumbersome and largely ineffective.
Improving this format would greatly enhance readability, reduce miscommunication, and streamline both user and internal…
1 vote -
Don't require dialling 1 to receive a call
When I get a call forwarded to my cell phone from the office, ringcentral requires me to dial 1 to answer. I don't want this requirement, especially when I'm driving.
1 vote -
Fax confirmations and reporting
In need of a more metrics and reporting regarding outbound faxes.
Confirmation Page:
Provide information like time and date, the number dialed, username of sender, fax result. This could be an optional feature that you could turn on for all users to receive an email with this information after a fax.Reporting:
It would also be helpful in the call logs to provide more information on the sent faxes. Provide information on the amount of attempts until being successfully sent, etc.2 votes -
Report of disabled users including the number of days the extension was disabled
We would like to be able to run a report that shows a list of disabled user extensions including the number of days they were disabled.
1 vote -
Ability to get error code for every failed SMS
ability to report on the error codes of undelivered messages. So if a message is not delivered they would like to be able to see the carrier error code.
3 votes -
Generate report for call queue after hours calls
Generate report for call queue after hours calls
7 votes -
Ability to send text and convert it as phone call
Ability to send text and convert it as phone call
2 votes -
Report associating IVR data with transferring agent for post-call surveys
Requesting a feature that would allow us to associate IVR survey data with the agent who transferred the call to the IVR post-call survey. This enhancement would involve including a new field that captures and displays the name of the transferring agent alongside the corresponding IVR survey results.
9 votes -
Phone System Greeting Timing Adjustment
Hi Team,
I’d like to suggest a small but impactful improvement to our phone system. Currently, after the initial greeting message plays (e.g., “Thank you for calling… Option 1, Option 2…”), there is approximately 10 seconds of silence before the greeting repeats. This long pause might cause some callers to think the call has disconnected or lead to confusion.
To enhance the caller experience, I recommend reducing this silence period to about 2–3 seconds before the greeting plays again. This shorter delay would help keep the interaction more fluid and reassuring for the caller.
Please let me know if this…
1 vote -
Failed faxes
We need to be able to see preview of the document for failed faxes. How can we know what document it is sent or for which patient when the fax is failed multiple times after retrying!!!!
Urgent!!!!
Please allow us to preview the document sent and failed3 votes -
Report only for users with digital license
Please have the capability to generate a call/performance report in Analytics only for those with digital licenses (RingEX users). Right now, we have to manually select the extensions for separation.
2 votes -
User List Report Who Downloaded RingCentral From App Store and Play Store
Customer wants to generate a report for list of users who downloaded RingCentral app from App Store (iPhone) and Play Store (Android).
1 vote -
Analytics Report
how to create a unique report
I would like to pull a report by agent by week for # of dials
please provide directions on how to1 vote -
Option to Hide Phone Number and Display Only Caller ID Name in SMS/Text Messages
Currently, when sending SMS or text messages via RingCentral, the recipient can see both the phone number and the Caller ID name. It would be beneficial if there were an option to hide the sender's phone number entirely and only display the Caller ID name, providing a more professional and private experience for users.
This feature would be especially useful for businesses that wish to maintain privacy for their employees or departments while communicating via text, ensuring that only the business name or a designated Caller ID is visible to recipients.
The ability to toggle this feature on/off or apply…
5 votes -
Meeting Report
Allow filtering on host name, rather than user name, when creating a meeting report.
1 vote -
Option to retrieve deleted recorded calls
Option to retrieve deleted recorded calls
2 votes -
1 vote
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report to where it will show which person missed or rejected the call if there are multiple numbers under the call handling of a user
Need the ability to have a report to where it will show which person missed or rejected the call given that there are multiple numbers under the call handling of a user extension to where the call got routed.
1 vote -
Tagging Auto-Forwarded/Rollover Calls as "Forwarded/Transferred" and not "Missed" on Performance Reports/Analytics
In order to have a more proficient and accurate reporting, auto forwarded or transferred calls should not show as missed on the prior extension where the call originated. This prevents the report to misidentify missed and transferred calls.
3 votes -
Performance Reports- Calls Tab- Filtered for Missed and Answered Call
When accessing the Performance Report in Call tab, no option to sort or filter for missed and answered calls. It will only show or provide the result of both answered and missed calls. Suggest to add an option to sort the type of calls for more efficient and friendly way of getting data in Performance Report Call tab.
8 votes
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