Performance Reports- Calls Tab- Filtered for Missed and Answered Call
When accessing the Performance Report in Call tab, no option to sort or filter for missed and answered calls. It will only show or provide the result of both answered and missed calls. Suggest to add an option to sort the type of calls for more efficient and friendly way of getting data in Performance Report Call tab.
4
votes
Julie Galido
shared this idea
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James
commented
It would be better if there were an option to filter missed call reports between certain hours in order to compare the missed call percentage.