1384 results found
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Restore configurable “Enter key = line break” behavior in message editor
Context In the previous solution Engage Digital, it was possible to activate an option in settings allowing advisors to create a new line by pressing “Enter” directly when writing messages. This significantly improved writing comfort and reduced errors. In RingCX, this option is no longer available (or not visible). Issue Advisors must now use “Shift + Enter” for every line break. As a result: Line breaks are frequently forgotten Messages are sent incomplete or poorly formatted to customers
1 vote -
Follow-up Button Toggle in Role Management
In ACE, I would like agents to have access to the Follow‑up button. Our call center is a commission‑based sales organization with managers, but as a best practice, agents should be sending follow‑up emails themselves. When an agent reviews their call to write a follow‑up, it would be valuable to have a strong starting‑point option available.
Would it be possible to add a role management option—such as “Show Follow‑up Button”—that can be enabled or disabled? This would allow call centers that want agents to use follow‑ups to turn it on, while giving others the flexibility to keep it disabled.
1 vote -
Block Phone Numbers in RingCX and RingEX
The ability to block a phone number on just one platform. RingCX and RingEX. We’re looking for the easiest way to manage this, as blocking a number currently affects all our queues.
1 vote -
Audit Log improvements
FEATURE REQUEST. In the Audit log, update the User ID and Element ID to be dropdowns to select the specific admin, queue or campaigns. Element already has some of these dropdowns. Or alternately, add the info icon to explain what needs to be included in those field.
Also the ability to export the audit log for easier review.
1 vote
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