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  1. Conditional Queue Events - Engage Voice

    The 'modular' nature of Engage Voice is helpful. However, with this design, some feature-sets of one routing component are not found in others. Having a if/and feature enhancement to inbound queue events would bridge this gap. Example: Play audio file 'A' for normal conditions. If wait time is 'x' then play audio file 'B'. This idea could be expanded to any queue event type.

    2 votes

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    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  2. RCV and RingCX Integration - Escalation/Queuing of video calls

    It would be helpful if we had the option to escalate phone interactions into video calls/meetings. Analytics around how video escalations and video queues are used in their environment would also be beneficial. Video queue example: Bank branches can have a screen to engage with, that will enter that contact into a queue and have a 2-way video conversation with an agent.

    8 votes

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    Implemented  ·  1 comment  ·  Other  ·  Admin →
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  3. VDI Support for RingCX

    The request is for VDI Support for RingCX

    5 votes

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    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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