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48 results found

  1. Ability to set manual closures

    2 votes

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    Implemented  ·  1 comment  ·  Other  ·  Admin →
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  2. RingCX Scheduled Reports cohesive naming convention

    2 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  3. Upgrade LumenVox ASR

    The current Automated Speech tool works well for 'dictionary' based speech recognition, but is not as successful with multi-word or phrases (good at, press or say 1, say billing, etc). The ask is to improve the automated speech tool to utilize more advanced feature sets that will better satisfy IVR requirements.

    2 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  4. Interaction Failed to Deliver - Due to misspelled email address

    We have a scenario where a sent email interaction failed to deliver due to an incorrect email address. The agent received a call from the recipient. The recipient stated they did not receive the email. The agent then reviewed what was sent and noticed the triangle with an exclamation in it. Our question is, how do we alert agents of a delivery notification failure?

    2 votes

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    Implemented  ·  0 comments  ·  Digital experience  ·  Admin →
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  5. Engage Digital - Allow Customer Identity pane to be collapsed to increase screen real estate for email replies

    The Customer Identity pane is always open taking up space within the interface, but not necessarily always needed by the agent. Feature request is to add a button to allow the agent to collapse that pane when not in use to expand screen real estate for the email reply composition window to be larger.

    2 votes

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    Implemented  ·  0 comments  ·  Digital experience  ·  Admin →
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  6. WFM for Ring CX

    I currently see no way to monitor my team's schedule adherence in Ring CX. This is a very important feature. Please make it available for Ring CX.

    1 vote

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    0 comments  ·  AI WFM  ·  Admin →
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  7. Ability to Mix & Match Licenses for integrations with RingSense

    Would like the ability to have, for example, 100 licenses for RCX but then only 25 licenses for RingSense.

    1 vote

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  8. Engage Digital - Allow message composition pane to be undocked into its own window to increase size

    Agents have requested the ability to undock the message composition pane when responding to an email interaction into its own browser window that could be expanded in size manually or full screened. This would provide agents a larger space to work in when necessary.

    1 vote

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    0 comments  ·  Digital experience  ·  Admin →
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