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1123 results found

  1. Engage Digital - Add search tag to allow searching of hidden historical information "..." within an email

    Currently Engage Digital's search feature does not locate information within an email thread if it is hidden behind the historical truncation feature that is applied when an email is imported into the system ("...") . The search feature fails to find anything that may be truncated. Would like to add a search tag to cause the system to also include the hidden information in an email to be able to locate a thread based on information being hidden by the system.

    1 vote

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    New  ·  0 comments  ·  Digital experience  ·  Admin →
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  2. Engage Digital - Allow message composition pane to be undocked into its own window to increase size

    Agents have requested the ability to undock the message composition pane when responding to an email interaction into its own browser window that could be expanded in size manually or full screened. This would provide agents a larger space to work in when necessary.

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  3. Engage Digital - Add ability to change Font style and size in Email channel messages

    Out agents would like the ability to change the Font style and size when crafting an email message (new or reply) within Engage Digital.

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    Under Review  ·  0 comments  ·  Digital experience  ·  Admin →
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