1521 results found
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CSAT Filters
CSAT filters should include a filter for: Individual or multiple Call Queue(s) and or Individual Agents
1 vote -
RCX/REX Zendesk parity
The integrated CX Zendesk application (and the CX browser application in general) was that the popup only appears inside of the Zendesk browser, it doesn’t appear as a new popup or window over all other windows. Our agents do work with two screens, however if they have a PDF attachment open, and our ERP on the other screen, Zendesk is not prominent and we might miss the popup alerting them of the call.
The application for EX pops a window up over all other windows, alerting the agent of the inbound call no matter how many windows they have open…
1 vote -
ms team apps Reports
Reports to show who has the ms teams app installed, who is signed into the ms team app, users picking up the calls from ms teams
1 vote -
superview what tier the rep is in for the line of business.
Can we get in the superview what tier the rep is in for the line of business.
So if they are in tier 1 in auto when they answer a uto call it would say tier 1. if they are in tier 2 homes if they answer a auto call it would say tier 2 and so on?
1 vote -
Allow room license to be assigned to a user extension
customer wants to assign a room license to a user extnesion.
1 vote -
RingCX audit trail
Customer is requesting a feature where we can view logs of the user who made changes in the account, like adding/ removing users, voice queue creation, number importing and etc
1 vote -
Change the time zone for the Global Inbound Call Detail in the Historical reports.
Customer requesting to change the time zone for the Global Inbound Call Detail in the Historical reports.
1 vote -
Feature Request: Option to Remove uiicall1 Column from RingCX Survey Report
Description:
Currently, the uiicall1 column in the Survey Input section of the RingCX survey report is mandatory and cannot be removed. Some customers have requested the ability to customize the report layout, including the option to remove this column if it is not relevant to their reporting needs.Proposed Feature:
Allow users to optionally hide or remove the uiicall1 column from the survey report.
Ensure that removing the column does not affect report functionality or data integrity.
Include an admin setting or report customization option for this purpose.
Business Justification:
Providing this flexibility will improve the usability of RingCX survey…1 vote -
Feature Enhancement Request – Token-Based Access for RingCX Historical Reports
Subject: Feature Enhancement Request – Token-Based Access for RingCX Historical Reports
Description:
Currently, RingCX Analytics provides token-based access for Realtime Dashboards, enabling secure external display. However, this functionality is not available for Historical Reports, which limits the ability to securely and selectively share historical data with authorized users.Use Case / Business Impact:
Organizations need access to historical RingCX data to generate reports and analyze trends.
Without token-based access, exporting historical reports requires manual CSV/XLS downloads or scheduled email/FTP deliveries, increasing operational overhead and delaying reporting.
Token-based access would allow only specific users to view these reports, preventing unrestricted access…
1 vote -
Agent rank
get Ring CX Agent Rank enabled at the Account level. Currently the platform offers two different ways for ranking agents:
First, you can rank agents across all queues to which they are assigned by selecting the agent rank on the General tab in the agent settings.
Second, you can rank the agents who are assigned to the same queue by setting rank for that queue on the Inbound access tab in the agent settings.
Both ways of ranking establish an absolute agent priority. Agents with a higher rank will always be prioritized for call distribution over agents with a lower…1 vote -
Agent Ranking for RIngCX
Ring CX Agent Rank enabled at the Account level. Currently. The platform offers two different ways for ranking agents:
First, you can rank agents across all queues to which they are assigned by selecting the agent rank on the General tab in the agent settings.
Second, you can rank the agents who are assigned to the same queue by setting rank for that queue on the Inbound access tab in the agent settings.
Both ways of ranking establish an absolute agent priority. Agents with a higher rank will always be prioritized for call distribution over agents with a lower rank.1 vote -
Option to Disable Call Recording for Manual Outbound Calls
At the moment, Manual Dials are recorded by default. We would like an option to disable the recording for manual outbound calls.
1 vote -
Being able to disconnect or remove the other party on a call using SPOG
They would like to be able to hang up or remove the other party on a call using their SPOG. Currently, when they end a call, it disconnects both parties, and they want the option to hang up only the second call instead.
1 vote -
next steps filter
For RingSense, I would like to see if we could simple add a filter for Next Steps so someone can filter all of their meetings to find out our next steps for each meeting. My next suggestion should be to add a daily report email that sends those tasks to your email so you don't have to open up RingSense every day to get those tasks.
1 vote -
Remove Deleted Numbers in RingCX
At the moment, phone numbers that were deleted in UC are still showing in RingCX. We would like to request an enhancement to stop deleted numbers from appearing in RingCX.
1 vote -
Auto Populate Data From Pre Chat Form to Fields in Zoho CRM
Ability to populate Pre-Chat Form Data to Zoho CRM
Data to populate:
1. Name
2. Email Address
3. Phone Number1 vote -
Optimize RingCX Integration for Citrix Environments
Feature Request Title:
Optimize RingCX Integration for Citrix Environments
Summary:
Request to enhance RingCX performance and agent state synchronization when used within Citrix-hosted environments. Agents currently experience being stuck in Engaged status after calls, causing missed inbound calls.
Details:
When RingCX is used within a Citrix virtual desktop, agents frequently become stuck in an Engaged state after disconnecting from a call. Their status does not automatically revert to Available, leading to missed calls and reduced productivity.
This behavior appears to result from how Citrix handles browser virtualization, WebSocket stability, and real-time media redirection, which affects RingCX’s ability to maintain live…
1 vote -
SPOG automatically log agent in RingCX on opening RC App
After logging into RC App in need to the go to the RingCX tab and start my RingCX session manually, then select an available status.
It would be helpful if logging into RC App would start the RingCX session automatically and place me in an available status right away.1 vote -
product name
Customer wants to associate Phone NumbersDNIS to the Product Name attribute. Currently, Product Name is tied up to the Product Type: IVRs and Voice Queue only.
Historical Dashboard > Billing Period Account Usage > Usage Details
1 vote -
Presence sync on Yealink T54W with EX50 expansion system
Ability to re-order extensions on the Presence screen, so you do not nee to delete and recreate each time there is a leaver.
Especially if the leaver is mid way or at the top of the list.
This is very time consuming, and with no ability to copy into another users profile, doing this multiple times is tedious!
Doing the re-organisation in the HUD, forces the Yealink T54W with the expansion unit to go out of sync. Having the ability for it to remain in the order based on the telephone system would be good.
1 vote
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