Skip to content
← RingCentral Ideas

Settings and activity

4 results found

  1. Generate analytics reports showing detailed call queue report

    6 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    David commented  · 

    Critical for me to staff properly. I've never had a phone system that does not have this reporting capability.

    David supported this idea  · 

  2. Follow the call journey from start to finish.

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    David commented  · 

    This is extremely important. I've never used a system before that does not have this basic report.

    David supported this idea  · 

  3. Meeting transcription export for a team

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  1 comment  ·  Events & Video » Accessibility  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    David supported this idea  · 
    An error occurred while saving the comment
    David commented  · 

    As an admin I need the ability to export all of my team's meetings transcriptions in bulk over a period of time. These are meetings between my agents and customers and not meetings that I am part of.

    David shared this idea  · 

  4. Business Analytics Date Range - User Permissions

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    David supported this idea  ·