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  1. real time dashboard to show outbound calls

    3 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    David shared this idea  · 

  2. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    58 votes

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    8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.


    But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

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    David commented  · 

    Critical for me to staff properly. I've never had a phone system that does not have this reporting capability.

    David supported this idea  · 

  3. Follow the call journey from start to finish.

    5 votes

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    Implemented  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    David commented  · 

    This is extremely important. I've never used a system before that does not have this basic report.

    David supported this idea  · 

  4. Meeting transcription export for a team

    2 votes

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    New  ·  1 comment  ·  Events & Video » Accessibility  ·  Admin →
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    David supported this idea  · 
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    David commented  · 

    As an admin I need the ability to export all of my team's meetings transcriptions in bulk over a period of time. These are meetings between my agents and customers and not meetings that I am part of.

    David shared this idea  · 

  5. Business Analytics Date Range - User Permissions

    6 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    David supported this idea  ·