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  1. real time dashboard to show outbound calls

    1 vote

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    David shared this idea  · 

  2. Generate analytics reports showing detailed call queue report

    36 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    David commented  · 

    Critical for me to staff properly. I've never had a phone system that does not have this reporting capability.

    David supported this idea  · 

  3. Follow the call journey from start to finish.

    4 votes

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    Implemented  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    David commented  · 

    This is extremely important. I've never used a system before that does not have this basic report.

    David supported this idea  · 

  4. Meeting transcription export for a team

    2 votes

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    New  ·  1 comment  ·  Events & Video » Accessibility  ·  Admin →
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    David commented  · 

    As an admin I need the ability to export all of my team's meetings transcriptions in bulk over a period of time. These are meetings between my agents and customers and not meetings that I am part of.

    David shared this idea  · 

  5. Business Analytics Date Range - User Permissions

    4 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    David supported this idea  ·