← RingCentral Ideas

Settings and activity

4 results found

  1. Generate analytics reports showing detailed call queue report

    17 votes
    New  ·  5 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    David commented  · 

    Critical for me to staff properly. I've never had a phone system that does not have this reporting capability.

    David supported this idea  · 

  2. Follow the call journey from start to finish.

    3 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    David commented  · 

    This is extremely important. I've never used a system before that does not have this basic report.

    David supported this idea  · 

  3. Meeting transcription export for a team

    2 votes
    New  ·  1 comment  ·  Events & Video » Accessibility  ·  Admin →
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    David supported this idea  · 
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    David commented  · 

    As an admin I need the ability to export all of my team's meetings transcriptions in bulk over a period of time. These are meetings between my agents and customers and not meetings that I am part of.

    David shared this idea  · 

  4. Business Analytics Date Range - User Permissions

    4 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    David supported this idea  ·