Folder mode configuration enhancement
Request from customer account team below:Product limitation at hand is that when we configure all queries needed within one folder to show the appropriate interventions, all SOLVED interventions remain in said folder -Customer NEED:-to be able to view NEW, Assigned, and all corresponding replies on open interventions, but have solved interventions refiled into the solved/history folder – these should NOT be shown within their main inbox -ASK:-Extend system functionality to allow for additional folder queries simultaneously on interventions. Such queries should include but not limited to:-NEW/Unassigned-OPEN-ACTIVE/ASSIGNED -allow functionality in which replies on previously solved cases move back to NEW status and move back into main folder, rather than staying in history/solved folder.
Chris
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