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6 results found

  1. AI/NLU for Voice Bots (IVR)

    12 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Paul commented  · 

    Many companies now offer intelligent AI for inbound and outbound calls. The agent is simply to deploy and educate.

    Paul supported this idea  · 

  2. Enable Transcript function in Admin Portal to capture both/all sides of text conversations, not just responses back to me

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Paul supported this idea  · 

  3. Transcription of recorded phone calls

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Paul supported this idea  · 

  4. Block Outgoing Text ID

    11 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Paul supported this idea  · 

  5. Block phone calls by caller ID

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Paul supported this idea  · 

  6. Access call recordings for all users via Application

    21 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Paul commented  · 

    Having two storage locations does not make sense, the RC mobile app is otherwise excellent but it makes no sense not to be able to access the call log relevant to your logged in credentials and to need to revert to a desktop login to listed to calls or to see which calls have come in for a set period when the user is also receiving emails about missed calls but they do not show on the RC mobile app log.

    Paul supported this idea  ·