Skip to content
← RingCentral Ideas

Settings and activity

46 results found

  1. Omnichannel & Scheduled Callback for RingCentral RingCX Handled in Workflows

    12 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  2. Integration of RCS (Rich Communication Services) as a Communication Channel in RingCX

    11 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  3. Productized Lead Loader API / Speed2Lead

    7 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  4. RingCX- Ability to upload Audio File and change the system default audio

    14 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Future Consideration  ·  4 comments  ·  RingCX » Call & screen recording  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) commented  · 

    We're working with a 3rd party called Snap Recordings to deliver professional custom recordings and they can use RingEX APIs to replace prompts. This request would allow them to provide the same service for RingCX, but we also want to allow replacement of built in prompts for Callback in Queue prompts. These are not fully customizable so the caller's experience a mix of voices using callbacks.

    AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  5. call offers for the longest wait time

    232 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  6. Wrap Time / After Contact Work

    158 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Future Consideration  ·  20 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  7. Subject: Feature Request: Separate Disposition and Wrap-Up Settings in RingCX

    9 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  8. Real Time Sentiment Alerts

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  RingCX » AI agent & supervisor assist  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  9. Support for SSO across multiple Entra ID tenants.

    142 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  10. RingCX call download should be compatible with Wasabi S3 buckets, rather than exclusively Amazon S3 direct.

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  11. Allow Route Node in Workflow Studio to send call to another Workflow

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  12. RingCX Global Secondary Nodes

    19 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  13. Object support in call baggage

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Planned  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  14. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    21 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  15. Add Branch Node to Workflow Studio

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  16. Add Data Builder node to Workflow Studio

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  17. Implement a Workforce Intelligence (WFI) feature in RingCX like RCCC

    6 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Needs More Information  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  18. Make Supervisor Assist feature easier to see in the UI

    7 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Future Consideration  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  19. Make Agent Assist features easier to access

    21 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  RingCX » AI agent & supervisor assist  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  20. System schedules accessible via Queues, channels, IVR

    25 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) supported this idea  · 
← Previous 1 3