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RingCX: Interaction routing, workflow & queuing

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Add RC Agent Extension field to RCX Webhooks

Include an Agent's RingEX Agent Extension number as a selectable token in RingCX Webhooks. Currently we can only use RCX Agent ID, which does not coincide with their REX user.

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Colby shared this idea  ·   ·  Report…  ·  Admin →
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  • Ryan commented  ·   ·  Report

    Hi, has there been any progress regarding this?

    Thank you very much

  • Ryan commented  ·   ·  Report

    +1
    This would be a great change for my software implementation for RingCX. Has there been any progress?

    Thank you very much.