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RingCX: Interaction routing, workflow & queuing

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Allow Route Node in Workflow Studio to send call to another Workflow

The Route Node in Workflow Studio is limited to Voice Queues, Cloud Profile, Track, PSTN or SIP. It would be useful to have an option to route the call to another Workflow application. It would help with reuse of Workflows since you can reference the same logic from multiple Workflows instead of manually recreating the same logic each place. This would go a long way to make the applications more maintainable.

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AdminBob (Senior Partner Customer Experience Solutions Engineer, RingCentral) shared this idea  ·   ·  Report…  ·  Admin →
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  • Chris commented  ·   ·  Report

    While we manage to do this by creating a Cloud Profile and assigning a workflow to the Cloud Destination, it would be much simpler to do what is recommended here. In our case, we do not need to set any parameters on the Cloud Profile. We simply just need a "sub-workflow" to perform a common operation.