Feature Request: Language Selection for Play Hold Time Announcer in RingCX
Feature Request: Language Selection for Play Hold Time Announcer in RingCX
Context: When configuring inbound queue events in RingCX, we would like the "Play Hold Time" feature to announce the estimated hold time for the caller in Spanish.
Current Behavior: Currently, the "Play Hold Time" feature announces the hold time in English by default.
Expected Behavior: We would like the ability to select the language of the announcer. Specifically, we need the option to set the announcer's language to Spanish to better serve Spanish-speaking customers.
Support Reference: For more details on configuring inbound queue events, you can refer to the following article:
Configuring inbound queue events in RingCX
Homert
shared this idea
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This feature is supported. You can find the specific instructions and the list of supported language codes in the official RingCentral documentation below:
https://support.ringcentral.com/article-v2/Setting-the-default-language-used-for-interactions-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_USGlobal Change: They can set a default language for the entire account (including hold time announcements) under Admin > Settings > Accounts > Account Defaults.
Targeted Change: They can use the IVR Designer (Scripting node) to change the language for a specific call path using the ivr.setLanguage command.