Revamp RingCX Business Hours Override
Currently, the interface for the Business Hours Override settings can be super confusing to set up, and it's unclear to users how the settings will function once enabled.
Instead of defining times for the override to not kick in, the interface should have you specify the times it should actually kick in. Also, the override shouldn't knock out the business hours for the whole day but only apply to the specified timeframe in the configuration.
Margie
shared this idea
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Justin
commented
The way the business hours override currently works is counterintuitive. One would assume that you set the date, and then the time-frame for the hours to be overridden.
Changes need to be made to either make this function how one would assume, or add some detailed documentation to the Business Hours page to detail how it currently functions.