Settings and activity

188 results found

1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

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   Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Oct 28, 2025

2. Abandoned Call Definition is misleading

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Justin shared this idea  ·  Oct 28, 2025

3. Analytics Abandoned calls

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Oct 28, 2025

4. Option to change Profile Picture to Default

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   Future Consideration  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Oct 24, 2025

5. To be able to add an external number in the call queue

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Justin commented  ·  Oct 9, 2025  ·  Edit…  ·  Delete…

   This is a much needed feature. We have customers migrating from ShoreTel/Mitel Connect where such a thing was possible.

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   Justin supported this idea  ·  Oct 9, 2025

6. Keep the "learn more" links updated

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Justin shared this idea  ·  Sep 25, 2025

7. Assign managers to agents in bulk

   8 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

   Justin supported this idea  ·  Sep 24, 2025

8. Allow Limited extensions to call paging groups

   13 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Justin commented  ·  Sep 17, 2025  ·  Edit…  ·  Delete…

   It doesn't make any sense that a limited extension can't be allowed to call a page group, its "on net"!

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   Justin supported this idea  ·  Sep 17, 2025

9. Yealink Base with Multiple Yealink Handsets to Ring Sequentially.

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Sep 9, 2025

10. 1 Yealink wireless Base to Activate Multiple Users in Each handset

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    1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Justin commented  ·  Sep 9, 2025  ·  Edit…  ·  Delete…

    This is a critical feature to have! Especially if customers are buying less bases than wireless handsets.

    We were not told that we could have only one user per base! We purchased less bases and more handsets believing that we could assign a user to each handset and have them all paired to one base.

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    Justin supported this idea  ·  Sep 9, 2025

11. Assign phone to limited extension

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  Sep 8, 2025

12. Display assigned extension number on phone screen

    33 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Sep 8, 2025

13. Enable bulk limited extensions

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin commented  ·  Sep 8, 2025  ·  Edit…  ·  Delete…

    These are usually used for people that aren't going to have an email address, therefore it makes sense to be able to activate them from the RC admin portal.

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    Justin supported this idea  ·  Sep 8, 2025

14. Ask first transfer creates a blind conference. Does not behave as expected.

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    New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  Sep 3, 2025

15. Transfer Call to Voicemail

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Sep 3, 2025

16. The customer wanted to transfer a RingCX call on a deskphone using the transfer button

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Sep 3, 2025

17. Option to Transfer RingCX Calls Directly to RingEX Ext's Voicemail

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Sep 3, 2025

18. Ability to transfer RingEX calls directly to RingCX Users

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Justin commented  ·  Sep 3, 2025  ·  Edit…  ·  Delete…

    I find it quite odd that I can't transfer calls between CX and EX. Especially since it "is" RingCentral's contact center.

    Single Pane of Glass enabled I can hover the mouse cursor over my favorite contacts and the transfer button will appear. When I click the transfer button, I just get a generic error message that states "Transfer Failed".

    These half baked products are really making me unhappy with RingCentral as a whole.

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    Justin supported this idea  ·  Sep 3, 2025

19. Activate Limited Extensions

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin commented  ·  Sep 2, 2025  ·  Edit…  ·  Delete…

    This is definitely a needed feature.

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    Justin supported this idea  ·  Sep 2, 2025

20. Paging for limited extensions

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Justin commented  ·  Sep 2, 2025  ·  Edit…  ·  Delete…

    Under review for 3 years.. For such a basic feature.

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    Justin supported this idea  ·  Sep 2, 2025