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104 results found

  1. Audo Dial (RingDown) feature for Cisco ATA191

    6 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin commented  · 

    Hi Ron, if you can log into the ATA's web interface, you can use a custom dial string to create a ringdown. Below are my notes on this:

    To set up a Hotline or Ringdown, use the following entry in the Dial Plan
    (P0<:xxxx>)
    The digit following "P" denotes the number of seconds before the extension is dialed
    The digits following ":" denote the extension to dial

    Justin supported this idea  · 

  2. ringdown feature for yealink

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Justin supported this idea  · 

  3. Assign an external number for IVR menu

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Justin supported this idea  · 

  4. Remove 'advertisements' in the My Extension portal

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin supported this idea  · 

  5. Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls

    4 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin commented  · 

    Very strange that this is not possible to do. It would also make trying to set my ring order a lot less frustrating if this was noted on the the ring order page!

    Justin supported this idea  · 

  6. Poly Savi 8200 on RC Phone and RC App compatibility

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Justin supported this idea  · 

  7. Allow all extensions to send SMS from main Company extension

    159 votes
    Under Review  ·  38 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Justin supported this idea  · 

  8. Show who a favorite contact is on a call with

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Justin shared this idea  · 

  9. Presence Reboot Warning

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Justin supported this idea  · 

  10. outage communication

    4 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Justin supported this idea  · 

  11. Direct Dial Number for Paging Groups

    4 votes
    New  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Justin commented  · 

    While there may be risks involved, I can see having this option as being useful. Plus, if it's implemented similarly to a user extension, you could create custom rules to only accept calls from specific phone numbers.

    As an aside; I really wish RC would communicate more with us customers in regards to the viability of submitted ideas.

    Justin supported this idea  · 

  12. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

    51 votes
    1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Justin supported this idea  · 

  13. Show True Caller ID vs BLF String

    10 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Justin supported this idea  · 

  14. Longer ring time for deskphone/softphone

    21 votes
    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Justin supported this idea  · 

  15. Remove keyword "CANCEL" from automatic OPT-OUT for SMS

    18 votes
    0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    Thank you for this feedback!


    As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.

    Justin supported this idea  · 

  16. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    95 votes
    Planned  ·  11 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin commented  · 

    FYI Maria, you can have this enabled, but you will probably have to contact your Channel Solutions Engineer or Regional Partner Manager to get it enabled. I contacted RC Support and they had no clue about what I was asking. The feature is called "Single Pane of Glass".

    Justin supported this idea  · 

  17. RCX Deskphone Pairing for Mitel Devices

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin supported this idea  · 

  18. Dial 911 On RingCX Agent Platform

    4 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin supported this idea  · 

  19. Change Color Associated with Engaged State

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin supported this idea  · 

  20. Update your cell phone carrier companies for sms notifications

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin commented  · 

    Verizon is listed as a carrier, however your own support agent states that you no longer support Verizon phone numbers.

    Justin supported this idea  · 
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