Settings and activity
161 results found
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7 votes
Justin
supported this idea
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7 votes
An error occurred while saving the comment An error occurred while saving the comment Justin
commented
This is a much needed feature.
Justin
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239 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
An error occurred while saving the comment Justin
commented
According to your documentation, this has not been implemented as Paul originally requested.
Justin
supported this idea
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5 votes
An error occurred while saving the comment Justin
commented
Agreed! We have a lot of school districts that need multicast paging to their phones in case of emergency. The config is simple to do, but time consuming as a partner because we have to touch every single phone. RC can add it to their config, but want wayyyyy too much money to make it happen.
Stop being greedy and help your customers have a better experience!
Justin
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3 votesJustin
shared this idea
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20 votesJustin
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22 votes
An error occurred while saving the comment Justin
commented
This is a much needed feature. We have a lot of customers that are migrating from other PBXs and keeping their existing, and compatible phones to use with RingCentral. Adding phones one at a time is a HUGE waste of time. Practically every other section in RC has a Bulk Add feature, and this is needed for BYOD phones as well!
Justin
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5 votesJustin
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7 votesJustin
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4 votesJustin
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58 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!
Justin
supported this idea
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15 votes
An error occurred while saving the comment Justin
commented
Yes, this is a much needed feature. Users rely on seeing their extension number on their desk phone to tell others where to call them. Every other PBX I've used has this feature.
Justin
supported this idea
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36 votes
An error occurred while saving the comment Justin
commented
This is critical and would make it so much easier to figure out how and why a call went somewhere that the customer thinks it shouldn't have.
Justin
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16 votes
An error occurred while saving the comment Justin
commented
This is critical and would make it so much easier to figure out how and why a call went somewhere that the customer thinks it shouldn't have.
Justin
supported this idea
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4 votes
An error occurred while saving the comment Justin
commented
This is critical! My customer has agents that need to make an outbound call from CX, and they are being put right back into an Available state after the call is completed. CX should put them into the last state they were in once the outbound call is completed.
Justin
supported this idea
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184 votes
An error occurred while saving the comment Justin
commented
This should be the default option for call distribution. Our customers are not happy with the current distribution pattern. Calls need to be offered to longest available agent during their current Available state.
Justin
supported this idea
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28 votes
An error occurred while saving the comment Justin
commented
This is such a basic PBX feature, it needs to be implemented. Some customers don't want callers to be able to dial an extension from the IVR menu.
To add, when you do implement this feature, allow limiting extension dialing to a specific Site as well.
Justin
supported this idea
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2 votesJustin
shared this idea
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6 votes
An error occurred while saving the comment Justin
commented
Yes, this would be very handy to have, considering the list of User Phones doesn't have a lot of "at a glance" information.
Justin
supported this idea
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3 votesJustin
shared this idea
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This has been under review for quite some time. Any update on this request? This is a much needed feature!