← RingCentral Ideas

Settings and activity

151 results found

  1. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

    35 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Justin commented  · 

    This is critical and would make it so much easier to figure out how and why a call went somewhere that the customer thinks it shouldn't have.

    Justin supported this idea  · 

  2. Customer Journey Cradle-to-Grave Report

    16 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin commented  · 

    This is critical and would make it so much easier to figure out how and why a call went somewhere that the customer thinks it shouldn't have.

    Justin supported this idea  · 

  3. When agent makes a manual outbound call, agent needs to be reverted back to an agent's previous state before the manual call was made

    3 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin commented  · 

    This is critical! My customer has agents that need to make an outbound call from CX, and they are being put right back into an Available state after the call is completed. CX should put them into the last state they were in once the outbound call is completed.

    Justin supported this idea  · 

  4. call offers for the longest wait time

    161 votes
    New  ·  12 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin commented  · 

    This should be the default option for call distribution. Our customers are not happy with the current distribution pattern. Calls need to be offered to longest available agent during their current Available state.

    Justin supported this idea  · 

  5. The ability to turn on / turn off "Lateral extension dialing" within IVRs

    27 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin commented  · 

    This is such a basic PBX feature, it needs to be implemented. Some customers don't want callers to be able to dial an extension from the IVR menu.

    To add, when you do implement this feature, allow limiting extension dialing to a specific Site as well.

    Justin supported this idea  · 

  6. Edit device model for existing Key Templates

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin shared this idea  · 

  7. Export user phones list

    4 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin commented  · 

    Yes, this would be very handy to have, considering the list of User Phones doesn't have a lot of "at a glance" information.

    Justin supported this idea  · 

  8. Include Phone Model column when viewing Phones & Devices

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin shared this idea  · 

  9. Add Dinosaur Emojis to RingCentral Chat

    169 votes
    5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Justin commented  · 

    I see RingCentral likes to implement the important stuff. Way to go guys!

  10. Separate ring for Desktop app and Mobile app

    200 votes
    28 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Justin commented  · 

    It's now summer 2025 and this feature is still not implemented!

    An error occurred while saving the comment
    Justin commented  · 

    2024 has come and gone, still no feature to separate the mobile and desktop apps ringing...

    An error occurred while saving the comment
    Justin commented  · 

    Summer 2024 has come and gone, still no feature for separate ringing of desktop and mobile apps.

    An error occurred while saving the comment
    Justin commented  · 

    This is a must! Having both desktop and mobile apps ring together is incredibly annoying when I'm at my desk.

    Justin supported this idea  · 

  11. RingCX bulk upload on phonebook

    9 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin commented  · 

    Still boggles the mind that I have to add the same phonebook entry to each voice queue. This needs to be implemented ASAP!

    An error occurred while saving the comment
    Justin commented  · 

    Yes please. It is absurd that I have to manually add phonebook entries one at a time. A manual upload via a CSV or XLSX file is a must!

    Justin supported this idea  · 

  12. Deleting Active Contacts In Bulk

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Justin supported this idea  · 

  13. RingCX Add Bulk Disposition

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin supported this idea  · 

  14. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    51 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin supported this idea  · 

  15. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    23 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Justin supported this idea  · 

  16. Enhancement Request to show all extensions in the Corporate Directory

    13 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin supported this idea  · 

  17. Messaging data export in a more legible format

    27 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Justin supported this idea  · 

  18. Export message data in a readable format like a conversation in the app

    22 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin supported this idea  · 

  19. Date Time node in Workflow Studio should default to the same timezone as the account

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin shared this idea  · 

  20. Extension dialing between CX and EX

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin shared this idea  · 
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