Settings and activity

47 results found

1. Outbound Caller ID options on deskphone pairing

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   New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Justin commented  ·  Dec 20, 2024  ·  Edit…  ·  Delete…

   Yes please, this is a must! The workaround to log into the service web portal and set the deskphone caller ID is much to convoluted for an end user.

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   Justin supported this idea  ·  Dec 20, 2024

2. Generate report for users with custom voicemail greeting

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Dec 19, 2024

3. Schedule Templates

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Justin shared this idea  ·  Nov 21, 2024

4. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Nov 20, 2024

5. Account-Wide Holiday Settings and/or Holiday Templates

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   21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!
   Justin supported this idea  ·  Nov 20, 2024

6. Apply Template Scheduler

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   Under Review  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Nov 20, 2024

7. Generate AI notes when answer the phone calls using Handset

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   New  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Nov 20, 2024

8. Copy IVR Menu

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Justin shared this idea  ·  Nov 20, 2024

9. See all support cases in the support portal

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Nov 19, 2024

10. Need Brower Support for Firefox and Safari immediately

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    Planned  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Nov 19, 2024

11. Firefox to be fully supported for RingCentral App

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Nov 19, 2024

12. Sync RingCentral Desktop Application With RingCX

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Nov 5, 2024

13. Custom callback prompts

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  Nov 5, 2024

14. RCCC Callback Enhancement Request

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    Justin supported this idea  ·  Nov 5, 2024

15. Real Time Inbound dashboard widget - Need to include Callback request count

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Nov 5, 2024

16. In-Queue-Callback Number Restriction To Prevent Misuse

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Nov 5, 2024

17. Create a Repeat Queue Event option

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Nov 5, 2024

18. Position in Queue Announcement

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    Future Consideration  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Nov 5, 2024

19. RingCX Time Based Callback-in-Queue Offering

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Nov 5, 2024

20. Separate ring for Desktop app and Mobile app

    181 votes

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    21 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, this is planned. It is coming with new call service features in Summer 2024!
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    Justin commented  ·  Oct 30, 2024  ·  Edit…  ·  Delete…

    Summer 2024 has come and gone, still no feature for separate ringing of desktop and mobile apps.

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    Justin commented  ·  Jul 23, 2024  ·  Edit…  ·  Delete…

    This is a must! Having both desktop and mobile apps ring together is incredibly annoying when I'm at my desk.

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    Justin supported this idea  ·  Jul 23, 2024