Requeue in all messages
A capability to requeue all messages, rather than simply reassigning them to an agent, would be necessary.
2
votes
Pamela Jean
shared this idea
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Robin
commented
I would love the ability to re-queue a message rather than re-assigning. Frankly, re-assigning a message is a completely pointless features, as the message doesn't get offered to the agent. What is the point of the re-assigning system, if the message doesn't get re-offered to the agent so that it appears in My Messages?
It means that there is a discrepancy between what is in the user's "My Messages" section and the "My Inbox", making it confusing for the user.