Settings and activity

115 results found

1. Implementation of Bulk Export for Interaction Transcripts

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Pamela Jean shared this idea  ·  May 5, 2026

2. Ability to back-up/export and Import/restore a RealTime Dashboard/Wallboard

   8 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Apr 27, 2026

3. RCX AGENT DIALPAD

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   11 votes

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   New  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Apr 27, 2026

4. Disable phone number recognition

   3 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Mar 31, 2026

5. Requesting the ability to generate a report that shows how many times a specific customer has called regarding a particular issue.

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Pamela Jean shared this idea  ·  Mar 18, 2026

6. Ability to Use the Main Company Number as a Selectable Outbound Caller ID for RingCX Agents

   3 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Pamela Jean shared this idea  ·  Mar 12, 2026

7. Option to Select Designated Caller ID for Outbound Calls in RingCx SPOG

   11 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Mar 12, 2026

8. Push Notification

   18 votes

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   New  ·  3 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Mar 3, 2026

9. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   126 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Mar 3, 2026

10. Add Caller's Name for Inbound Call Details Report

    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Feb 26, 2026

11. Post call status to remain the same as the pre-call status for the agents/supervisors

    10 votes

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    Planned  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Feb 11, 2026

12. Ability to download/export RingSense call recordings

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Feb 4, 2026

13. call offers for the longest wait time

    229 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Feb 3, 2026

14. Display User Extension Number When Transferring From RingCX To RingEX

    27 votes

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    Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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15. Ability to retrieve sent fax messages beyond 90 days

    31 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Dec 23, 2025

16. Interaction Search

    4 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Dec 12, 2025

17. Different SMS recipients for Main Number and IVR Menus

    33 votes

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    5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Dec 9, 2025

18. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

    28 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Oct 30, 2025

19. Reports to filter on how many customers are reaching the maximum wait time and are getting transferred to external number

    14 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Sep 26, 2025

20. Dashboard for agents and supervisors in RingCX

    83 votes

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    Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Sep 25, 2025