Settings and activity

100 results found

1. Interaction Search

   4 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Dec 12, 2025

2. Different SMS recipients for Main Number and IVR Menus

   30 votes

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   5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Dec 9, 2025

3. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

   20 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Oct 30, 2025

4. Reports to filter on how many customers are reaching the maximum wait time and are getting transferred to external number

   12 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Sep 26, 2025

5. Dashboard for agents and supervisors in RingCX

   67 votes

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   Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Sep 25, 2025

6. Ability to change voice mail email notifications

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Sep 25, 2025

7. Call waiting audio option in Admin portal settings

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Sep 25, 2025

8. RingCX Voice Queue Call Distribution

   15 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Sep 23, 2025

9. Super Admin full access to VM and SMS on the Admin Portal

   65 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Sep 18, 2025

10. Receive Fax in Multiple RC App Users

    9 votes

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    New  ·  6 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Sep 10, 2025

11. Ability to export international calling list from the Admin Portal

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Sep 4, 2025

12. Resolve voicemail to text. Some voicemail transcriptions fail.

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Sep 3, 2025

13. Sync RingCentral App status with RingCX SPOG status

    6 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Aug 27, 2025

14. Option to take no Voicemail for a user

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Aug 27, 2025

15. The capability to disable voicemail totally and let the call ring until the caller decide to end the call.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Aug 27, 2025

16. Disable Voicemail - Enable Faxing

    26 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Aug 26, 2025

17. Block a number Globally for the entire company, without it being attached to a Super Admin extension

    10 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Aug 21, 2025

18. Simplify login for SSO/enterprise users

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Aug 21, 2025

19. RCX | S3 bucket retention

    3 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Aug 20, 2025

20. RingSense License Reassignment

    7 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This is already supported by the RingCentral Billing portal.

    
    

    For any RingSense license, you can un-assign or re-assign it any time. Please see the attached screenshot.

    
    

    
    

    You can find additional details here: https://support.ringcentral.com/article-v2/Managing-licenses-in-RingCentral-account.html?brand=RingCentral&product=RingEX&language=en_US

    
    

    
    

    Pamela Jean supported this idea  ·  Aug 18, 2025