Settings and activity

75 results found

1. Allow multiple supervisors to monitor a call simultaneously

   50 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 11, 2025

2. moving agent from one agent group to another

   4 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Pamela Jean shared this idea  ·  Jul 10, 2025

3. rearrange or customize icons in the HU

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   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Pamela Jean shared this idea  ·  Jul 10, 2025

4. RingCentral App Status

   15 votes

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   New  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 8, 2025

5. access and review video call recordings in Analytics

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Pamela Jean shared this idea  ·  Jul 8, 2025

6. Mobile app as endpoint of RingCX

   19 votes

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   Under Review  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 2, 2025

7. Call recording auto pause when sharing sensitive inform for PCI compliance

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 2, 2025

8. increase fax attachment limit

   34 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 1, 2025

9. desk phone label name

   4 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jun 24, 2025

10. Option to Retrieve Delete Voicemail from Deleted Extension

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jun 24, 2025

11. ability to Adjust the delay associated with the "auto-answer" behavior for agents handling email interactions within the RingCX product.

    5 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Pamela Jean shared this idea  ·  Jun 24, 2025

12. Add priorities (ranks) to digital queues by agent similar to call queues

    5 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jun 23, 2025

13. would like digital interactions to prompt the agent only after they finish the call, not while the call is in progress

    4 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Pamela Jean shared this idea  ·  Jun 23, 2025

14. Job Position/Title for User Name

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jun 18, 2025

15. restrict permission to view digital Interaction.

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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    Pamela Jean shared this idea  ·  Jun 5, 2025

16. Restrict permission to view digital access.

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    Pamela Jean shared this idea  ·  Jun 5, 2025

17. Disable RNA functionality

    4 votes

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    Pamela Jean shared this idea  ·  Jun 4, 2025

18. Huge Volume Fax using Email to Fax

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jun 3, 2025

19. Bulk Update for Emergency Response Locations

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jun 3, 2025

20. Allow Multiple Agents to Save Disposition Notes Separately in Salesforce During Call Transfers

    15 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  May 25, 2025