Settings and activity

126 results found

1. Automatic language detection to route calls to language-specific AI scorecards

   15 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Oct 21, 2026

2. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

   53 votes

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   New  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Oct 20, 2026

3. Allow owners to share live CX dashboards with any user, role, or department across the entire organization, regardless of hierarchy.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Pamela Jean shared this idea  ·  Aug 28, 2026

4. Caller ID Override for Callbacks in RingCX

   30 votes

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   New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Aug 25, 2026

5. Preserve SMART ACR Consent Rules Across Call Park & Retrieve

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Aug 4, 2026

6. Granular Admin Controls for ACE Icon Visibility in RingCentral App

   7 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 15, 2026

7. Increase Data Retention for Automatic Call recording (Data Retention Policy)

   183 votes

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   Under Review  ·  28 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 14, 2026

8. Longest Idle Call Queue Fix

   71 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 8, 2026

9. Import RingEX IVRs to RingCX

   3 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jun 3, 2026

10. Assign Call Delegation Assistants or Delegates on a user extension that is part of the call queue

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  May 26, 2026

11. Admin Control for Hiding DID on Deskphone Displays

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  May 14, 2026

12. Implementation of Bulk Export for Interaction Transcripts

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Pamela Jean shared this idea  ·  May 5, 2026

13. Ability to back-up/export and Import/restore a RealTime Dashboard/Wallboard

    9 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Apr 27, 2026

14. RCX AGENT DIALPAD

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    12 votes

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    New  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Apr 27, 2026

15. Disable phone number recognition

    3 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Mar 31, 2026

16. Requesting the ability to generate a report that shows how many times a specific customer has called regarding a particular issue.

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Pamela Jean shared this idea  ·  Mar 18, 2026

17. Ability to Use the Main Company Number as a Selectable Outbound Caller ID for RingCX Agents

    3 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Pamela Jean shared this idea  ·  Mar 12, 2026

18. Option to Select Designated Caller ID for Outbound Calls in RingCx SPOG

    11 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Mar 12, 2026

19. Push Notification

    18 votes

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    New  ·  3 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Mar 3, 2026

20. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    136 votes

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    Under Review  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Mar 3, 2026