← RingCentral Ideas

Settings and activity

75 results found

  1. Allow multiple supervisors to monitor a call simultaneously

    50 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Pamela Jean supported this idea  · 

  2. moving agent from one agent group to another

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Pamela Jean shared this idea  · 

  3. rearrange or customize icons in the HU

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Pamela Jean shared this idea  · 

  4. RingCentral App Status

    15 votes
    New  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Pamela Jean supported this idea  · 

  5. access and review video call recordings in Analytics

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Pamela Jean shared this idea  · 

  6. Mobile app as endpoint of RingCX

    19 votes
    Under Review  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Pamela Jean supported this idea  · 

  7. Call recording auto pause when sharing sensitive inform for PCI compliance

    6 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Pamela Jean supported this idea  · 

  8. increase fax attachment limit

    34 votes
    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Pamela Jean supported this idea  · 

  9. desk phone label name

    4 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Pamela Jean supported this idea  · 

  10. Option to Retrieve Delete Voicemail from Deleted Extension

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Pamela Jean supported this idea  · 

  11. ability to Adjust the delay associated with the "auto-answer" behavior for agents handling email interactions within the RingCX product.

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Pamela Jean shared this idea  · 

  12. Add priorities (ranks) to digital queues by agent similar to call queues

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Pamela Jean supported this idea  · 

  13. would like digital interactions to prompt the agent only after they finish the call, not while the call is in progress

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Pamela Jean shared this idea  · 

  14. Job Position/Title for User Name

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Pamela Jean supported this idea  · 

  15. restrict permission to view digital Interaction.

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Pamela Jean shared this idea  · 

  16. Restrict permission to view digital access.

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Pamela Jean shared this idea  · 

  17. Disable RNA functionality

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Pamela Jean shared this idea  · 

  18. Huge Volume Fax using Email to Fax

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    Pamela Jean supported this idea  · 

  19. Bulk Update for Emergency Response Locations

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Pamela Jean supported this idea  · 

  20. Allow Multiple Agents to Save Disposition Notes Separately in Salesforce During Call Transfers

    15 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Pamela Jean supported this idea  · 
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