Settings and activity

105 results found

1. Post call status to remain the same as the pre-call status for the agents/supervisors

   8 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Feb 11, 2026

2. Ability to download/export RingSense call recordings

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Feb 4, 2026

3. call offers for the longest wait time

   218 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Feb 3, 2026

4. Display User Extension Number When Transferring From RingCX To RingEX

   20 votes

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   Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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5. Ability to retrieve sent fax messages beyond 90 days

   27 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Dec 23, 2025

6. Interaction Search

   4 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Dec 12, 2025

7. Different SMS recipients for Main Number and IVR Menus

   31 votes

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   5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Dec 9, 2025

8. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

   25 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Oct 30, 2025

9. Reports to filter on how many customers are reaching the maximum wait time and are getting transferred to external number

   13 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Sep 26, 2025

10. Dashboard for agents and supervisors in RingCX

    72 votes

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    Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Sep 25, 2025

11. Ability to change voice mail email notifications

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Sep 25, 2025

12. Call waiting audio option in Admin portal settings

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Sep 25, 2025

13. RingCX Voice Queue Call Distribution

    16 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Sep 23, 2025

14. Super Admin full access to VM and SMS on the Admin Portal

    66 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Sep 18, 2025

15. Receive Fax in Multiple RC App Users

    14 votes

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    New  ·  8 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Sep 10, 2025

16. Ability to export international calling list from the Admin Portal

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Sep 4, 2025

17. Resolve voicemail to text. Some voicemail transcriptions fail.

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Sep 3, 2025

18. Sync RingCentral App status with RingCX SPOG status

    7 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Aug 27, 2025

19. Option to take no Voicemail for a user

    8 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Aug 27, 2025

20. The capability to disable voicemail totally and let the call ring until the caller decide to end the call.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Aug 27, 2025