Settings and activity

19 results found

1. Show True Caller ID vs BLF String

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   Jordan Fishman supported this idea  ·  Jan 14, 2025

2. Count All Call Time as the Egaged Agent State

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   Jordan Fishman supported this idea  ·  Dec 30, 2024

3. Ability to Configure Standard Roles in RingSense for RingCX

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   Jordan Fishman supported this idea  ·  Dec 27, 2024

4. Configurable RingCX Billing Time Zone

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   Jordan Fishman supported this idea  ·  Dec 23, 2024

5. On Hook Mode WITH "hot" connection always on

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   Jordan Fishman supported this idea  ·  Nov 11, 2024

6. Auto-save voicemails in RingCX Workflows/IVRs

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   Needs More Information  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jordan Fishman shared this idea  ·  Oct 28, 2024

7. Recover all Details for Deleted User

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  Oct 21, 2024

8. Agent Script/Custom Field Recording Delivery

   30 votes

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   Under Review  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jordan Fishman shared this idea  ·  Oct 16, 2024

9. Sync RingCentral Desktop Application With RingCX

   85 votes

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   Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  Oct 16, 2024

10. inactivate worklfow

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    Jordan Fishman shared this idea  ·  Oct 14, 2024

11. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

    7 votes

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Oct 11, 2024

12. SLA BREAKDOWN

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Oct 11, 2024

13. separate user and extension from License & Inventory user download

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Jordan Fishman shared this idea  ·  Oct 9, 2024

14. Add 'License' column to in User List download from Service Web

    9 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jordan Fishman shared this idea  ·  Oct 8, 2024

15. Add column showing the user's MVP license analytics report

    9 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jordan Fishman commented  ·  Oct 8, 2024  ·  Edit…  ·  Delete…

    Embark Health ran into much the same issue, and they'd very much appreciate implementing this feature (in addition to the basic user list download in Service Web.

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    Jordan Fishman supported this idea  ·  Oct 8, 2024

16. Business Analytics Dark Mode

    12 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Aug 21, 2024

17. Assign co-host in RingCentral Video

    70 votes

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    Future Consideration  ·  15 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Jul 23, 2024

18. Voicemail Setting Permission for custom role

    36 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Apr 22, 2024

19. Hide gifs in messages

    5 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jordan Fishman shared this idea  ·  Feb 15, 2024