Settings and activity
53 results found
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4 votes
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241 votes
Jordan Fishman
supported this idea
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7 votes
Jordan Fishman
supported this idea
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An error occurred while saving the comment
Jordan Fishman
commented
Currently, we can show the number called in the Incoming Call Information section, but once the call is answered, the original ANI shows instead, which is exactly what this request should disallow in the presenting of an anonymous caller.
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21 votes
An error occurred while saving the comment
Jordan Fishman
commented
Potentially, this request can also be implemented via an API where we can push out all RingSense insight data to the customer.
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3 votes
Jordan Fishman
supported this idea
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2 votes
Jordan Fishman
supported this idea
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3 votes
Jordan Fishman
shared this idea
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3 votes
An error occurred while saving the comment
Jordan Fishman
commented
For context, see image attached.
Jordan Fishman
shared this idea
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3 votes
Jordan Fishman
supported this idea
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An error occurred while saving the comment
Jordan Fishman
commented
The intention here would enable a customer to set a caller ID for users without them being able to change it to other numbers in the RC App.
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5 votes
An error occurred while saving the comment
Jordan Fishman
commented
To clarify, customers are seeking a report in RingEX's Analytics platform (though, the original ask here may concern RingCX given the mention of "historical report"). With this data, customers can better conduct quality and adherence reports for their users despite RingEX not being a contact center platform.
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2 votes
Jordan Fishman
supported this idea
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20 votes
Jordan Fishman
supported this idea
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3 votes
Jordan Fishman
supported this idea
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9 votes
Jordan Fishman
supported this idea
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80 votes
An error occurred while saving the comment
Jordan Fishman
commented
From a workforce management perspective, the issue with agents getting flipped into Working is a HUGE disruptor in stats and workflow. If a customer is looking for accurate data and agents are flipped inadvertently to WORKING throughout the day, WFM is moot.
We should offer a front facing field to increase the keep-alive timer if we don't implement a change to the status itself.
Jordan Fishman
supported this idea
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4 votes
An error occurred while saving the comment
Jordan Fishman
commented
Or, users should be able to edit their name to a "preferred name" in the RC app itself when SSO/AD is enabled/enforced.
Jordan Fishman
supported this idea
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9 votes
Jordan Fishman
supported this idea
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5 votes
Jordan Fishman
supported this idea
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11 votes
An error occurred while saving the comment
Jordan Fishman
commented
Like Hailey's comment from 10/24/24, customers are looking to bulk enable this feature for their users, but only individual users can adjust this feature for themselves currently.
Jordan Fishman
supported this idea
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10 votes
Jordan Fishman
shared this idea
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To clarify, the subscription options do not let admins/users limit schedules to Business days or exclude weekends; the feature also should let users pick "today" for a one off report vs configuring a start/end date.