Ring CX agents Simultaneous in a que
Have the ability to ring all agents within a specific queue simultaneously so it can be based off a speed to lead type of situation. This ensures the caller's time is not wasted and the agent working most effectively is rewarded with more leads.
7
votes
Alicia
shared this idea
-
Eric
commented
How can Ringcentral have this feature in RingEX but not RingCX? Doesn't make sense at all to me.