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11 results found

  1. Reporting Capability on IVR Menu for key presses

    71 votes

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    Planned  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Eric commented  · 

    I am blown away that this is still not a feature in RingCX reporting. Our previous platform, GoTo, had this feature. Not having it in Ringcentral is a huge downgrade.

    Eric supported this idea  · 

  2. to transfer voicemail to another deskphone

    3 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Eric commented  · 

    We had an associate request this. She needs to be able to listen to voicemails on her hardphone/deskphone because listening to a voicemail out loud on her computer speakers would be a HIPPA violation in some instances.

    Eric supported this idea  · 

  3. Display User Extension Number When Transferring From RingCX To RingEX

    15 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Eric supported this idea  · 

  4. Extension dialing between CX and EX

    111 votes

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    Under Review  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Eric supported this idea  · 

  5. Allow ability to set specific hours for Holidays

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Eric shared this idea  · 

  6. User Extension Ability's to receive Fax using Play announcement Settings on missed Call

    5 votes

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    1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Eric commented  · 

    Yes! It makes zero sense that "Play announcement" should have an effect on receiving faxes in the RC app.

    Eric supported this idea  · 

  7. RingCX IVR press path report

    15 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Eric commented  · 

    This is a huge reporting piece missing in Ringcentral. Our organization previously had GoTo, which allowed us to view keypresses in call logs, and it's a big step backwards with Ringcentral not having this.

    Eric supported this idea  · 

  8. Configure Agent States to Be Queue Specific

    2 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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  9. RCX | Exporting reports with OB caller ID

    2 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  10. Allowing to answer RC app calls with the shortcut key even if its outside the RC app

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Eric supported this idea  · 

  11. Add Global Hotkeys

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Eric shared this idea  ·