Skip to content
← RingCentral Ideas

Settings and activity

30 results found

  1. Add IP URL of individual Devices under Phones & Devices > User Phones

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Eric commented  · 

    This is a feature in GoTo and it is disappointing that Ringcentral cannot show the IP addresses of hard phones.

    Eric supported this idea  · 

  2. Show the current IP of deskphones

    18 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Eric commented  · 

    This is a feature in GoTo and it is disappointing that Ringcentral cannot show the IP addresses of hard phones.

    Eric supported this idea  · 

  3. Checking the IP address associated with the IP Phone under the Admin Portal

    52 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  15 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Eric commented  · 

    This is a feature in GoTo and it is disappointing that Ringcentral cannot show the IP addresses of hard phones.

    Eric supported this idea  · 

  4. Save Filters On Phones & Devices page

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Eric commented  · 

    It's a shame this idea isn't getting more traction. Submitted in 2020 and midway through 2026, this is still an issue.

    Eric supported this idea  · 

  5. Feature Request: Admin Email Notifications for "Report Issue" Submissions

    8 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Eric commented  · 

    Great idea! I just brought this up with our RC TAM as something our organization would like.

    Eric supported this idea  · 

  6. Retrieved data for a deleted user extension

    42 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Eric commented  · 

    There are scenarios where an account may be accidentally deleted. The resulting permanent loss of all voicemails associated with that account’s voicemail box ID—particularly when the employee still exists within the organization—is a situation that may warrant reconsideration by RingCentral. That's great and all that we get the warning that items will be deleted and can't be recovered, but when this is done accidentally, that warning doesn't help much.

    Eric supported this idea  · 

  7. Call Queue voicemails available in RC APP and GUI interface

    71 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Eric commented  · 

    We would like to see the behavior within the RC app when you go to "Phone" > "Call" and then have toggles for "My Calls" and "Agent Calls" be applied to Voicemails for personal and RingCX queues also. So, when you go to "Phone" > "Voicemail", you would have toggles for "My Voicemails" and "Agent/Queue Voicemails".

    Eric supported this idea  · 

  8. Call Queue Voicemails

    28 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Implemented  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Eric supported this idea  · 

  9. Customize Agents that show in Agent Dashboard

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Eric shared this idea  · 

  10. Dashboard for agents and supervisors in RingCX

    85 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Eric supported this idea  · 

  11. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

    24 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Eric supported this idea  · 

  12. RingCX Manual outbound calls have automated greeting informing the customer that the call is recorded

    9 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  3 comments  ·  RingCX » Call & screen recording  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Eric commented  · 

    I don't understand how this is already a feature of RingEX, yet they haven't made it available in the actual "Customer Experience" part of RingCentral (RingCX)? There are many types of companies that need the ability to announce a call is being recorded for legal compliance.

    Eric supported this idea  · 

  13. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

    18 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  3 comments  ·  RingCX » Call & screen recording  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Eric commented  · 

    I don't understand how this is already a feature of RingEX, yet they haven't made it available in the actual "Customer Experience" part of RingCentral (RingCX)? There are many types of companies that need the ability to announce a call is being recorded for legal compliance.

    Eric supported this idea  · 

  14. Manual Call Recording for Manual Outbound Calls

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Eric supported this idea  · 

  15. Workflow IVR menu to text on screen

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  1 comment  ·  Phone & Messaging » IVR and call handling  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Eric commented  · 

    A visual IVR menu might be a better way to describe the request.

    Eric shared this idea  · 

  16. Ring CX agents Simultaneous in a que

    9 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Eric commented  · 

    How can Ringcentral have this feature in RingEX but not RingCX? Doesn't make sense at all to me.

    Eric supported this idea  · 

  17. ability to view where the audio file is being used in ringcx

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Eric supported this idea  · 

  18. Historical Dashboard Report Schedule

    7 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Eric supported this idea  · 

  19. Extension dialing between CX and EX

    169 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Eric supported this idea  · 

  20. Analytics report for IVR key presses

    108 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Future Consideration  ·  6 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Eric supported this idea  · 
← Previous 1