← RingCentral Ideas

Settings and activity

23 results found

  1. Missed call notifications for IVR menus

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Alicia supported this idea  · 

  2. Visibility of missed calls from call queue on the RingCentral app

    45 votes
    Under Review  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Alicia supported this idea  · 

  3. Automated SMS Response for Missed Calls

    11 votes
    Planned  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Alicia supported this idea  · 

  4. Auto reply SMS to missed calls

    134 votes
    Planned  ·  25 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Alicia supported this idea  · 

  5. Need ability to move agents in between queues from phone app

    8 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Alicia supported this idea  · 

  6. Ringcx voicemail Email notification includes transcript of the voicemail

    28 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Alicia supported this idea  · 

  7. Real-Time Queue Status Visibility for Agents

    43 votes
    New  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Alicia supported this idea  · 

  8. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    85 votes
    Planned  ·  16 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Alicia supported this idea  · 

  9. Silence Transcribing Announcement

    33 votes
    New  ·  4 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Alicia supported this idea  · 

  10. Dashboard for agents in RingCX | Agent platform.

    32 votes
    Under Review  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Alicia supported this idea  · 

  11. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    34 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Alicia supported this idea  · 

  12. call offers for the longest wait time

    166 votes
    New  ·  12 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Alicia supported this idea  · 

  13. Ring CX agents Simultaneous in a que

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Alicia shared this idea  · 

  14. Simultaneous Ring option for Call Queues/Skill

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Alicia supported this idea  · 

  15. Integrate the 'Call' option under contacts to place call from RC

    5 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
    How important is this to you?
    Alicia supported this idea  · 

  16. Outbound Calls to Pull up User records on Hubspot

    3 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Admin →
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    Alicia supported this idea  · 

  17. Add "Ask First" Feature to HubSpot Plug In

    8 votes
    3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Admin →
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    Alicia supported this idea  · 

  18. RingCentral for HubSpot Mobile Experience

    10 votes
    New  ·  6 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Admin →
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    Alicia supported this idea  · 

  19. Use HubSpot native dialer for calls

    5 votes
    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Admin →
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    Alicia supported this idea  · 

  20. RingCX HubSpot Extension Ability to send SMS

    4 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Admin →
    How important is this to you?
    Alicia shared this idea  · 
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