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Settings and activity

23 results found

  1. Missed call notifications for IVR menus

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Alicia supported this idea  · 

  2. Visibility of missed calls from call queue on the RingCentral app

    48 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Alicia supported this idea  · 

  3. Automated SMS Response for Missed Calls

    12 votes

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    Planned  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Alicia supported this idea  · 

  4. Auto reply SMS to missed calls

    137 votes

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    Planned  ·  26 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Alicia supported this idea  · 

  5. Need ability to move agents in between queues from phone app

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Alicia supported this idea  · 

  6. Ringcx voicemail Email notification includes transcript of the voicemail

    32 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Alicia supported this idea  · 

  7. Real-Time Queue Status Visibility for Agents

    80 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Alicia supported this idea  · 

  8. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    85 votes

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    Planned  ·  16 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Alicia supported this idea  · 

  9. Silence Transcribing Announcement

    56 votes

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    New  ·  7 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Alicia supported this idea  · 

  10. Dashboard for agents in RingCX | Agent platform.

    45 votes

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    Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Alicia supported this idea  · 

  11. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    76 votes

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    Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Alicia supported this idea  · 

  12. call offers for the longest wait time

    193 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Alicia supported this idea  · 

  13. Ring CX agents Simultaneous in a que

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Alicia shared this idea  · 

  14. Simultaneous Ring option for Call Queues/Skill

    5 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Alicia supported this idea  · 

  15. Integrate the 'Call' option under contacts to place call from RC

    5 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Alicia supported this idea  · 

  16. Outbound Calls to Pull up User records on Hubspot

    3 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Admin →
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    Alicia supported this idea  · 

  17. Add "Ask First" Feature to HubSpot Plug In

    8 votes

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    3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Admin →
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    Alicia supported this idea  · 

  18. RingCentral for HubSpot Mobile Experience

    12 votes

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    Under Review  ·  6 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Admin →
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    Alicia supported this idea  · 

  19. Use HubSpot native dialer for calls

    5 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Admin →
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    Alicia supported this idea  · 

  20. RingCX HubSpot Extension Ability to send SMS

    6 votes

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    0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Implemented  ·  AdminPaula (Group Product Manager, RingCentral) responded

    We're excited to announce that we've listened to your feedback have rolled out a new update for the RingCX for HubSpot extension!

    The Click to SMS feature is now available.

    https://support.ringcentral.com/article-v2/Navigating-RingCX-for-HubSpot-as-a-user.html?brand=RingCentral&product=RingCX&language=en_US

    Alicia shared this idea  · 
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