Settings and activity

39 results found

1. HubSpot call log automation

   3 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  Oct 23, 2025

2. Hubspot call task

   7 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  Oct 23, 2025

3. Ability to assign an activity to a user in HubSpot reports

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   3 votes

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   Alicia supported this idea  ·  Oct 23, 2025

4. RC to Hubspot SMS Logging

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   Alicia supported this idea  ·  Oct 23, 2025

5. HubSpot Shared SMS Inbox Integration for Company Main/Direct Number

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   Alicia supported this idea  ·  Oct 23, 2025

6. Rc for Hubspot bulk SMS

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  Oct 23, 2025

7. Add SMS records in Hubspot Reports

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Alicia commented  ·  Oct 23, 2025  ·  Edit…  ·  Delete…

   This is because the app is not auto logging the actual sender of the sms. You would be able to see the sms if you also selected "unassigned" in your reporting. However this feature is needed because we need to be able to see how many texts are being sent out and by who.

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   Alicia supported this idea  ·  Oct 23, 2025

8. Hubspot SMS deals

   3 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  Oct 23, 2025

9. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

   31 votes

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   New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Alicia supported this idea  ·  Oct 20, 2025

10. Have numbers show up as "From" on RollOver calls.

    42 votes

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    New  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  Oct 20, 2025

11. Disable "AI is taking notes" when on call

    163 votes

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    37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    
    

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    
    

    Thank you!

    Alicia supported this idea  ·  Oct 20, 2025

12. Enable AI transcription on Desk phone

    220 votes

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    Planned  ·  61 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  Oct 20, 2025

13. Allow Administrator to disable "Auto-answer call" feature

    101 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  Oct 20, 2025

14. Option to display original callers name on AI transcription during transferred call.

    88 votes

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    New  ·  17 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  Oct 20, 2025

15. wrap-up

    21 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  Oct 20, 2025

16. Missed calls to queue showing up as "Answered Elsewhere"

    47 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  Oct 20, 2025

17. Missed call notifications for IVR menus

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  May 22, 2025

18. Visibility of missed calls from call queue on the RingCentral app

    49 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  May 22, 2025

19. Automated SMS Response for Missed Calls

    12 votes

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    Planned  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  May 22, 2025

20. Auto reply SMS to missed calls

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    Planned  ·  26 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Alicia supported this idea  ·  May 22, 2025