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RingCX historical real-time report discrepancy alignment

Go Auto Insurance (UID: 63121724012) requires improved alignment between RingCX Real-Time Dashboard analytics and Historical Reports for 'Presented,' 'Answered,' and 'Abandoned' call metrics. While a 1:1 match isn't feasible due to underlying system differences, we request enhancements to better approximate real-time data or provide clearer reconciliation methods for key discrepancies like 'Calls Answered,' to ensure consistent and reliable call center performance reporting.

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Mary shared this idea  ·   ·  Report…  ·  Admin →
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  • Chris commented  ·   ·  Report

    Can someone elaborate on why there are system differences that make Real Time and Historical reports not match? I can't trust any of the historical reports at this point. None of the math works out. Simple call center numbers ... Presented, Answered, Abandons, Deflected. The Real Time report isn't buildable in Historical reports?!?!