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How can we improve RingCX?

RingCX: Digital experience

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Real time agent analytics for when they are engaged in a digital interaction

Have a real time report/widget that will show digital interactions connected to an agent

3 votes

Jennie shared this idea · Jul 9, 2025 · Report… · Admin →

New · Jul 9, 2025

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Hannah commented · December 17, 2025 7:24 AM · Report

We are requesting the addition of an "Active Digital Interactions" (or "Active Chats") column within the Real-Time Agent widget. Currently, while the dashboard shows agent states (e.g., Available, Engaged) and call-related metrics, there is no direct visibility into how many live chat interactions an agent is currently handling.

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