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Settings and activity

16 results found

  1. Determine which users are signing into the RC Standalone DT app and which users are signing in via RC for Teams Extension

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Herbert shared this idea  · 

  2. Ability to see Logged out agents in RingCX Real time Dashboard

    7 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Herbert shared this idea  · 

  3. SMS Text notification ATT

    15 votes

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    New  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Herbert supported this idea  · 

  4. AI Response Assistance in RingCX for Digital Interactions

    2 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Herbert shared this idea  · 

  5. Inbound Queue Callback - option to record caller's name

    10 votes

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    Under Review  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Herbert supported this idea  · 

  6. RingCX- Ability to upload Audio File and change the system default audio

    5 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Other  ·  Admin →
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    Herbert supported this idea  · 

  7. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    100 votes

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    Under Review  ·  25 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Herbert supported this idea  · 

  8. Restriction by Role option from RingCX Admin, Digital> Inboxes. To hide inboxes based on users access

    1 vote

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Herbert shared this idea  · 

  9. live transfer/warm transfer from a merged call

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Herbert supported this idea  · 

  10. Name or number of the RingCX user should show as caller ID if they call RingEX internally

    14 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Herbert shared this idea  · 

  11. auto delete sms daily on a user level

    8 votes

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Herbert supported this idea  · 

  12. Allow Manual calls only for internal calls

    4 votes

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    0 comments  ·  RingCX » Other  ·  Admin →
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    Herbert shared this idea  · 

  13. Manual Dial Queue Selection

    1 vote

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Herbert shared this idea  · 

  14. Record outbound calls for call queues and paging groups

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Herbert shared this idea  · 

  15. Ability to Add Holidays in Pulse Contact Center

    6 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  16. Add Page count on fax when generating a report from REPORT>CALL LOG

    19 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
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