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53 results found

  1. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    91 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Martin supported this idea  · 

  2. Include Raw SIP Response and Q.850 Cause Codes in Call Logs and Analytics

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. The IVR Loop Count Limit

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » IVR and call handling  ·  Admin →
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    Martin commented  · 

    You can create an infinite loop with a free Video-Pro user extension.
    Set the IVR menu to forward to the Video-Pro extension if the caller enters no action.
    Have the Video-Pro extension forward back to the IVR-menu.

    Despite this being an infinite loop, carriers have limits on the session duration, so if a call was stuck it would get automatically disconnected after 4-8hours i believe

  4. RingGroup Membership Visibility in Admin Portal

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Convert Fax from PDF to TIFF

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
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    Martin commented  · 

    This is possible to change by raising a case to support.
    See example screenshot from me receiving a fax in .tif format. (My account is in German)

  6. Add coworker to ring settings

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Martin supported this idea  · 

  7. Configurable Ring-Back Duration for Ignored Call Queue Calls

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Martin supported this idea  · 

  8. Forward Ignored Call Queue Calls Directly to Voicemail

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Martin commented  · 

    Does pic attached work for you

  9. Bulk Provisioning of DSS/Quick Access Keys on Yealink T57W

    2 votes

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    New  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Martin commented  · 

    screenshot2

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    Martin commented  · 

    If I am understanding you correctly what you want is possible to do with a combination of Key templates and User settings templates.

    The Key Templates are for configuring all the non-BLF keys and placeholders for the blf keys.
    The User settings template are for configuring the BLF keys.

  10. enhanced information when transferring to a queue

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Martin shared this idea  · 

  11. Call Queue - "Allow members to change their queue status"

    33 votes

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    7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Martin commented  · 

    The "Accept Call Queue calls" button can be removed with a custom role.

  12. Use same text to speech technology for custom voicemail greetings etc.

    25 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Martin supported this idea  · 

  13. RC app search by department

    58 votes

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    Planned  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Martin supported this idea  · 

  14. Dashboard view modification

    25 votes

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    Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Martin supported this idea  · 

  15. Ability to Hide or Filter User Roles

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Martin commented  · 

    this is a good idea. When I filter the users by Role, I want to see only Roles which are actually assigned to somebody.

    Pros/Cons:
    + Role filter would be less cluttered
    + Role filter would provide overview of all Roles that are currently in use

    - none that I can think of

    Martin supported this idea  · 

  16. Align RingCX Agent 'Stats' Tab with Real-Time Analytics: Split 'Presented' into Inbound & Outbound

    26 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  17. Add a role management module for access levels in AIR / AIR PRO

    15 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Admin →
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  18. Add a toggle in the REX role section to enable access to AIR/AIR PRO portal /feature

    13 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Admin →
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  19. Feature Request: Improve Call Logging Reliability in RingCX Embedded Agent for Dynamics 365

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Martin supported this idea  · 

  20. Custom Agent State

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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