Unavailable Code Logout Timer
NICE CXone has a "Agent Timeout" setting on each unavailable code. Please add the functionality to toggle on an "Agent Timeout" for each unavailable code. When enabled, and the agent reaches the value set for the timeout, the agent would be logged out of the RingCX system. This is useful for agents that put themselves into an unavailable code like Lunch, without realizing they are taking the rest of the day off. For example, most employees take a one hour lunch break. The "Agent Timeout" for the Lunch available could would be set to 120 minutes (two hours). The agent goes to Lunch, putting themself in the Lunch unavailable code. That agent forgets the have the afternoon off, and leaves for the day when they take lunch. After 120 minutes, the "Agent Timeout" value is hit, and the agent is automatically logged out of RingCX.
Justin
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