1. Additional details for the feature that you are requesting: Requesting the source Queue to be visible when a call is received in Salesforce
2. What is your use case for this feature request? We are a multi-branded company. When a call comes in, the phones team would like to be able to answer with the correct prompt (eg: "Thank you for calling <brand>, how can I help you?")
3. What problem are you trying to solve or what problems does the current functionality cause? This is functionality that is available when using RingCX in the browser, but is not available in Salesforce. Since this is a part of the native functionality of RingCX, this should be a part of your Salesforce extension
4. How do you want the feature/product to work (proposed solution)? It should function similar to RingCX on the web. Whatever the status of the call (incoming, engaged, etc), the source of the queue should be visible.
5. Any screenshots or data to go along with the enhancement request: Salesforce current state: Queue is not visible.

Desired state: if we could have Queue visible in this window (whatever the status, but particularly when first received), that would be great.
Ring CX current state: Source Queue is visible