Settings and activity

34 results found

1. call recording

   33 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Jun 16, 2026

2. Disable Call recording announcement

   71 votes

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   New  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Jun 16, 2026

3. Pause/Mute Recording Option for Internal Calls

   20 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Jun 16, 2026

4. Separate call recording announcements for internal and external calls

   33 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Jun 16, 2026

5. Split internal and external call recording options - ACR

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Jun 16, 2026

6. Disable Call recording prompts on Internal Call Transfers

   14 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Jun 16, 2026

7. Disable option for call recording for internal calls or extension to extension calls.

   17 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Jun 16, 2026

8. Ability to exclude internal calls from automatic call recording

   52 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Jun 16, 2026

9. Internal call recording per user disable feature for automatic call recording

   31 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Jun 16, 2026

10. Option to disable Call Recording for internal interactions

    13 votes

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    New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Mike commented  ·  Jun 16, 2026  ·  Edit…  ·  Delete…

    This is also import for legal reasons. The company I work for does not want internal calls recorded. Currently this can not be disabled.

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    Mike supported this idea  ·  Jun 16, 2026

11. Option to route to MVP Call Queue voicemail while waiting in Queue

    35 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  May 4, 2026

12. "My caller ID" dropdown should be searchable

    22 votes

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    Under Review  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Mar 11, 2026

13. Add Call Queue Pickup to Mobile App

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Apr 7, 2025

14. Feature to add more than one Contact Information when creating a case through support.ringcentral.com

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    148 votes

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    Under Review  ·  34 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Separate Note Deletion and Call History Deletion

    1 vote

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Mike shared this idea  ·  Nov 8, 2024

17. AI continue automatically after hold

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Nov 8, 2024

18. Enable AI transcription on Desk phone

    287 votes

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    Planned  ·  81 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Nov 8, 2024

19. Add Label column in Company Numbers Report detail output

    21 votes

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    Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Mike commented  ·  Jul 19, 2024  ·  Edit…  ·  Delete…

    I would love to see the number label added as a column in the Company numbers report. It is very annoying to have to download the Excel file to see the label. If it is in the download it should be easy enough to add as a selectable column.

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    Mike supported this idea  ·  Jul 19, 2024

20. Select which monitored users ring on your phone.

    25 votes

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    2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Jun 19, 2024
    Mike shared this idea  ·  Jan 23, 2024