Settings and activity

12 results found

1. calls whatsapp using Cloud API

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   21 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Gael shared this idea  ·  Oct 2, 2025

2. Integration of RCS (Rich Communication Services) as a Communication Channel in RingCX

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   8 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Oct 2, 2025

3. Outbound WhatsApp within RCX agent UI

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   21 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Oct 2, 2025

4. Google Chat as inbound channel for help desk use case

   12 votes

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   2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   This is not a common channel in CCaaS space, we'll need to gather interest on this

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   Gael commented  ·  Sep 24, 2025  ·  Edit…  ·  Delete…

   customers using Google Workspace will benefit of this integration to connect their IT support to RingCX
   We start a POC in 1 month with https://rc.lightning.force.com/lightning/r/Account/0013400001XBfl2AAD/view
   This customer uses Google Workspace
   https://rc.lightning.force.com/lightning/r/Account/001Hr00001jVOeJIAW/view and we signed RCX 6 months ago.
   this account (+ 20 subsidiaries) are Google Workspace customer
   https://rc.lightning.force.com/lightning/r/Account/0012H00001bkdv3QAA/view
   Our partner https://rc.lightning.force.com/lightning/r/Account/0013400001SSwa3AAD/view
   is a Google Premium partner and sell Google products.

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   Gael supported this idea  ·  Sep 23, 2025

5. Improvement with the CX queue voicemail options.

   27 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Sep 23, 2025

6. Ability to Set Skill Weight/Proficiency

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   16 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Sep 23, 2025

7. hashtag # in RCX (IVRs and queue events)

   42 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Sep 23, 2025

8. Write back Disposition and notes to RCX Contact Card

   4 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Gael commented  ·  Sep 18, 2025  ·  Edit…  ·  Delete…

   it's critical for an agent to get the disposition of last interactions (was there an issue related to the current interaction that couldn't be solved ? notes allow agents to have last information to be updated in a second)

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   Gael supported this idea  ·  Sep 18, 2025

9. Removing "change the status of an agent" without their consent

   11 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Apr 30, 2025

10. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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    40 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Gael supported this idea  ·  Apr 10, 2025

11. RingCX live redaction

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    5 votes

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    New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Gael supported this idea  ·  Feb 26, 2025

12. RingSense QM Report - Interaction Arrival AI Analytics

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    16 votes

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    Needs More Information  ·  5 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Gael supported this idea  ·  Jul 16, 2024