Settings and activity

5 results found

1. Write back Disposition and notes to RCX Contact Card

   4 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Gael commented  ·  Sep 18, 2025  ·  Edit…  ·  Delete…

   it's critical for an agent to get the disposition of last interactions (was there an issue related to the current interaction that couldn't be solved ? notes allow agents to have last information to be updated in a second)

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   Gael supported this idea  ·  Sep 18, 2025

2. Removing "change the status of an agent" without their consent

   11 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Apr 30, 2025

3. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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   37 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Apr 10, 2025

4. RingCX live redaction

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   5 votes

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Feb 26, 2025

5. RingSense QM Report - Interaction Arrival AI Analytics

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   16 votes

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   Needs More Information  ·  5 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Jul 16, 2024