Settings and activity

51 results found

1. Resume Chat Session to Original Technician After Client Inactivity

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Edit…  ·  Delete…  ·  Admin →
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   Kimberlyn shared this idea  ·  Sep 18, 2025

2. Ability to Move or Reposition Admin Users in RingCX Admin

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Kimberlyn shared this idea  ·  Sep 17, 2025

3. Admin Control to Disable User Changes to Ring Volume and DND Settings on Desk Phones

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   Kimberlyn shared this idea  ·  Sep 12, 2025

4. Add Dialed and Calling Numbers to Call Summary Reports in Analytics

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Kimberlyn shared this idea  ·  Sep 10, 2025

5. Enable Full Edit Permissions for System-Created Roles in Role Management

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   Kimberlyn shared this idea  ·  Sep 8, 2025

6. CNAM Verification & Update Tool within Admin Portal

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   Kimberlyn shared this idea  ·  Sep 5, 2025

7. Add Audio Settings (Noise Suppression) to RingCX Browser Version

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kimberlyn shared this idea  ·  Aug 29, 2025

8. Feature Request: Display Call Recording Storage Usage in RingCX

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Kimberlyn shared this idea  ·  Aug 27, 2025

9. Allow SMS Message Auto-Conversion to MMS or Multi-Segment Handling to Prevent Delivery Failures

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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   Kimberlyn shared this idea  ·  Aug 20, 2025

10. Role-Based Access Control by Site and Department

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kimberlyn shared this idea  ·  Aug 19, 2025

11. Option to Disable or Defer RingCentral App Auto-Update Prompts

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Kimberlyn shared this idea  ·  Aug 18, 2025

12. Enable SSO Enforcement at Site-Level Within RingCentral Accounts

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Kimberlyn shared this idea  ·  Aug 7, 2025

13. API Support for Retrieving Agent Availability and Offhook State Without Event Subscriptions

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Kimberlyn shared this idea  ·  Jul 25, 2025

14. Remove “Synchronization Error” Message for No-Reply Emails

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    Kimberlyn shared this idea  ·  Jul 11, 2025

15. Add Yealink 70B to the list of Supported Phones

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    Kimberlyn shared this idea  ·  Jul 10, 2025

16. Cross-site Access Management

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kimberlyn supported this idea  ·  Jul 10, 2025

17. Quality of Service (QoS) Portal for RingCX Calls

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    New  ·  9 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Kimberlyn supported this idea  ·  Jun 30, 2025

18. Preserve Original Caller ID in RingEX → RingCX → RingEX Call Transfers

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Kimberlyn shared this idea  ·  Jun 30, 2025

19. Enable Forwarding of Calls with Blocked Caller ID to External Numbers

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    Kimberlyn shared this idea  ·  Jun 16, 2025

20. Allow Voicemail Greetings Update Without Enabling Call Handling Permission

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kimberlyn shared this idea  ·  Jun 11, 2025