Settings and activity

18 results found

1. display queue name when call comes in in embedded RingCX for Zoho

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   New  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Herbert shared this idea  ·  Oct 29, 2025

2. Manually assign call back request to agents

   10 votes

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   New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Herbert shared this idea  ·  Sep 29, 2025

3. Determine which users are signing into the RC Standalone DT app and which users are signing in via RC for Teams Extension

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Herbert shared this idea  ·  Aug 14, 2025

4. Ability to see Logged out agents in RingCX Real time Dashboard

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Herbert shared this idea  ·  Jul 28, 2025

5. SMS Text notification ATT

   21 votes

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   New  ·  4 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Herbert supported this idea  ·  Jul 9, 2025

6. AI Response Assistance in RingCX for Digital Interactions

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   For the messaging channels that use the chat bubbles, we have auto-suggest that uses entries from the reply assistant.

   It does require to pre-populate these entries in the Admin.

   Herbert shared this idea  ·  Jul 4, 2025

7. Inbound Queue Callback - option to record caller's name

   11 votes

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   Under Review  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Herbert supported this idea  ·  May 2, 2025

8. RingCX- Ability to upload Audio File and change the system default audio

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   Future Consideration  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Herbert supported this idea  ·  May 2, 2025

9. Shared Voicemails: Increase number of voicemail boxes per co-recipient

   104 votes

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   Under Review  ·  26 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Herbert supported this idea  ·  May 2, 2025

10. Restriction by Role option from RingCX Admin, Digital> Inboxes. To hide inboxes based on users access

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Herbert shared this idea  ·  Jan 8, 2025

11. live transfer/warm transfer from a merged call

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Herbert supported this idea  ·  Dec 27, 2024

12. Name or number of the RingCX user should show as caller ID if they call RingEX internally

    17 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Herbert shared this idea  ·  Dec 4, 2024

13. auto delete sms daily on a user level

    8 votes

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Herbert supported this idea  ·  May 7, 2024

14. Allow Manual calls only for internal calls

    4 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Herbert shared this idea  ·  Apr 10, 2024

15. Manual Dial Queue Selection

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Herbert shared this idea  ·  Apr 10, 2024

16. Record outbound calls for call queues and paging groups

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Herbert shared this idea  ·  Jul 25, 2023

17. Ability to Add Holidays in Pulse Contact Center

    6 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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18. Add Page count on fax when generating a report from REPORT>CALL LOG

    19 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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