Settings and activity

25 results found

1. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

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   Planned  ·  42 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Herbert commented  ·  May 12, 2026  ·  Edit…  ·  Delete…

   Ability to click send to voicemail when making a transfer call from CX TO EX extension. Currently, this is only allowed when transferring to CX extension

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   Herbert supported this idea  ·  May 12, 2026

2. Feature Request: Configurable Extended Session Persistence Across RingCentral Web Domains

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Herbert supported this idea  ·  Dec 26, 2025

3. Ability to only show numbers assigned to the sub account to be used as outbound caller ID on RingCX Campaign

   11 votes

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   New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Herbert shared this idea  ·  Dec 17, 2025

4. ability to view where the audio file is being used in ringcx

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Herbert shared this idea  ·  Dec 5, 2025

5. Ringtone and notification source on RingCX for Salesforce

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Herbert shared this idea  ·  Dec 3, 2025

6. Ability to place the Answer/Reject window from RingCX to be always on top of any browser when call comes in

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Herbert shared this idea  ·  Nov 21, 2025

7. Have the ability to remove Voice Interactions under "My Inbox" in RingCX Agent application

   6 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Herbert shared this idea  ·  Nov 21, 2025

8. display queue name when call comes in in embedded RingCX for Zoho

   8 votes

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   Implemented  ·  1 comment  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Herbert shared this idea  ·  Oct 29, 2025

9. Manually assign call back request to agents

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   New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Herbert shared this idea  ·  Sep 29, 2025

10. Determine which users are signing into the RC Standalone DT app and which users are signing in via RC for Teams Extension

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Herbert shared this idea  ·  Aug 14, 2025

11. Ability to see Logged out agents in RingCX Real time Dashboard

    18 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Herbert shared this idea  ·  Jul 28, 2025

12. SMS Text notification ATT

    25 votes

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    New  ·  4 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Herbert supported this idea  ·  Jul 9, 2025

13. AI Response Assistance in RingCX for Digital Interactions

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    For the messaging channels that use the chat bubbles, we have auto-suggest that uses entries from the reply assistant.

    It does require to pre-populate these entries in the Admin.

    Herbert shared this idea  ·  Jul 4, 2025

14. Inbound Queue Callback - option to record caller's name

    15 votes

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    Under Review  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Herbert supported this idea  ·  May 2, 2025

15. RingCX- Ability to upload Audio File and change the system default audio

    14 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Herbert supported this idea  ·  May 2, 2025

16. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    146 votes

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    Under Review  ·  33 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Herbert supported this idea  ·  May 2, 2025

17. Restriction by Role option from RingCX Admin, Digital> Inboxes. To hide inboxes based on users access

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    Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Herbert shared this idea  ·  Jan 8, 2025

18. live transfer/warm transfer from a merged call

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Herbert supported this idea  ·  Dec 27, 2024

19. Name or number of the RingCX user should show as caller ID if they call RingEX internally

    29 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Herbert shared this idea  ·  Dec 4, 2024

20. auto delete sms daily on a user level

    9 votes

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Herbert supported this idea  ·  May 7, 2024