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Settings and activity

44 results found

  1. Auto Sign-Out for Call Queue Agents After Hours

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Ayra shared this idea  · 

  2. Real-Time Call Recording Availability for Compliance

    11 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Ayra shared this idea  · 

  3. Integrated Messaging Within the Dialer

    1 vote

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Ayra shared this idea  · 

  4. Enhanced Dialer & Voicemail Control for Agents

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ayra shared this idea  · 

  5. Enhanced Lead & Campaign Management for Improved Agent Efficiency

    1 vote

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Ayra shared this idea  · 

  6. Shared contacts

    16 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Ayra supported this idea  · 

  7. Internal call recording per user disable feature for automatic call recording

    20 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ayra supported this idea  · 

  8. Ability to exclude internal calls from automatic call recording

    43 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Using the Local Bucket for Manual Outbound Calling

    7 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Ayra supported this idea  · 

  10. Qualified Dispositioned Break out/Drop Down Report

    8 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Ayra supported this idea  · 

  11. Unified Call View – Active & Waiting Calls on One Screen

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ayra shared this idea  · 

  12. 1:1 SMS per agent

    4 votes

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Ayra shared this idea  · 

  13. RingCX IVR press path report

    16 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Ayra supported this idea  · 

  14. Allow BOTH First and Last name for Dial by Name directory

    15 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Ayra supported this idea  · 

  15. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    80 votes

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    Under Review  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ayra supported this idea  · 

  16. Able to search leads globally and not just in the campaigns under the dial group im working

    8 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Ayra supported this idea  · 

  17. "Agent Specific Callback" Disposition, be available for Voice Queue calls

    10 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Ayra supported this idea  · 

  18. Customizable Agent State in RingCX

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  19. Add ability to change Availability Status for individual and Queue from Desk Phone

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  20. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

    9 votes

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    Planned  ·  1 comment  ·  RingCX » Other  ·  Admin →
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