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Settings and activity

47 results found

  1. Complete Call Handling Through Physical RC Phone

    10 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ayra supported this idea  · 

  2. Abandoned Call Tracking Feature

    52 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  3. Call Wrap Up time set to 2 and 4 minutes

    21 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Auto Sign-Out for Call Queue Agents After Hours

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Ayra shared this idea  · 

  5. Real-Time Call Recording Availability for Compliance

    12 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Ayra shared this idea  · 

  6. Integrated Messaging Within the Dialer

    1 vote

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Ayra shared this idea  · 

  7. Enhanced Dialer & Voicemail Control for Agents

    1 vote

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ayra shared this idea  · 

  8. Enhanced Lead & Campaign Management for Improved Agent Efficiency

    1 vote

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Ayra shared this idea  · 

  9. Shared contacts

    17 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  10. Internal call recording per user disable feature for automatic call recording

    20 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ayra supported this idea  · 

  11. Ability to exclude internal calls from automatic call recording

    43 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ayra supported this idea  · 

  12. Using the Local Bucket for Manual Outbound Calling

    7 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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  13. Qualified Dispositioned Break out/Drop Down Report

    8 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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  14. Unified Call View – Active & Waiting Calls on One Screen

    1 vote

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ayra shared this idea  · 

  15. 1:1 SMS per agent

    4 votes

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Ayra shared this idea  · 

  16. RingCX IVR press path report

    16 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Ayra supported this idea  · 

  17. Allow BOTH First and Last name for Dial by Name directory

    15 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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  18. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    97 votes

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    Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  19. Able to search leads globally and not just in the campaigns under the dial group im working

    8 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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  20. "Agent Specific Callback" Disposition, be available for Voice Queue calls

    10 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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