Settings and activity

44 results found

1. Native CRM Integration for Lead Interaction History

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   New  ·  0 comments  ·  RingCX » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Ayra shared this idea  ·  Sep 29, 2025

2. Real-Time Call Recording Availability for Compliance

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Ayra shared this idea  ·  Sep 29, 2025

3. Integrated Messaging Within the Dialer

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Ayra shared this idea  ·  Sep 29, 2025

4. Enhanced Dialer & Voicemail Control for Agents

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Ayra shared this idea  ·  Sep 29, 2025

5. Enhanced Lead & Campaign Management for Improved Agent Efficiency

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Edit…  ·  Delete…  ·  Admin →
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   Ayra shared this idea  ·  Sep 29, 2025

6. Shared contacts

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   New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ayra supported this idea  ·  Sep 3, 2025

7. Internal call recording per user disable feature for automatic call recording

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ayra supported this idea  ·  Sep 3, 2025

8. Ability to exclude internal calls from automatic call recording

   43 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ayra supported this idea  ·  Sep 3, 2025

9. Using the Local Bucket for Manual Outbound Calling

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Ayra supported this idea  ·  Aug 29, 2025

10. Qualified Dispositioned Break out/Drop Down Report

    8 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  Aug 29, 2025

11. Unified Call View – Active & Waiting Calls on One Screen

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ayra shared this idea  ·  Aug 8, 2025

12. 1:1 SMS per agent

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Ayra shared this idea  ·  Aug 8, 2025

13. RingCX IVR press path report

    16 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  Jul 17, 2025

14. Allow BOTH First and Last name for Dial by Name directory

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  Jun 24, 2025

15. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    75 votes

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    Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  Jun 12, 2025

16. Able to search leads globally and not just in the campaigns under the dial group im working

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    Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  May 27, 2025

17. "Agent Specific Callback" Disposition, be available for Voice Queue calls

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  May 27, 2025

18. Customizable Agent State in RingCX

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  May 19, 2025

19. Add ability to change Availability Status for individual and Queue from Desk Phone

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  May 12, 2025

20. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

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    Planned  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ayra supported this idea  ·  May 8, 2025