Overview:
Currently, RingCX filters out auto-reply messages, such as out-of-office notifications and does not assign them through the platform. While this may reduce noise in some workflows, these messages are critical to our business operations, as they provide visibility into partner and internal availability.
Current Limitations:
-Auto-reply emails are not surfaced in the Digital Channels interface. > Auto-reply emails show in "All Messages" in the New status, but never assign to agents automatically in the "My messages" mode.
-Teams lack visibility into availability updates, which can lead to missed follow-ups or delayed responses.
-There is no option to configure how auto-replies are handled or displayed.

Proposed Enhancement: Enable delivery of auto-reply emails as new messages within the first icon of the Digital Channels interface, specifically under the “My Messages” section. This enhancement would:
-Ensure that availability updates are visible and actionable.
-Allow teams to track and respond to partner and internal status changes more reliably.
-Preserve continuity in communication workflows without manual monitoring outside the platform.

Benefits:
-Improved visibility: Ensures teams are informed of availability changes in real time.
-Operational continuity: Supports proactive communication and scheduling adjustments.
-Platform consistency: Keeps all relevant messages within RingCX, reducing reliance on external email monitoring.