Settings and activity
13 results found
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3 votes
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3 votesRuby
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18 votesRuby
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56 votes
An error occurred while saving the comment Ruby
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263 votesRuby
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24 votesRuby
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4 votes
An error occurred while saving the comment Ruby
commented
I could not agree more! Voicemail should not be handled through emails... it's a voice channel function and should be handled as such.
Ruby
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268 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
Ruby
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573 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Check it out in app under Notifications and AudioRuby
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7 votesRuby
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13 votesRuby
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8 votesRuby
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21 votes
An error occurred while saving the comment Ruby
commented
This is a critical need for your AEP customers considering how RC splits up into 2 worlds (EX and CX). You need to make your product more seamless and easier to work with. I agree with other comments that this should already be a core function.
Ruby
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This is definitely the biggest opportunity for RingCentral, so confusing and a huge roadblock to being an efficient contact center to our customers....specially when you can't disposition an email from my inbox in All Messages. I agree with Robin, after moving into RingCentral... I would certainly not recommend the RC product to any contact centers out there.