We’d love to see real-time, bi-directional voice translation added to the Roadmap for RingCX.

This would automatically translate conversations between agents and customers speaking different languages, directly within the RingCX platform.

Business Impact
- Improve Customer Experience: Agents can support customers in any language without delays or third-party tools.
- Increase Efficiency: Eliminates the need for manual translation or external interpreters.
- Support Global Teams: Makes RingCX ideal for multinational operations and multilingual customer support.
- Reduce Costs: Cuts overhead for translation services while ensuring consistent service quality.

Suggested Functionality
- Translate voice conversations in real time (both directions).
- Support major languages commonly used by customers.
- Option to toggle translation per call.
- Optional transcription logs with both original and translated text.

We are happy to participate in beta testing when the feature is developed. Even a long-term timeline for this capability would help plan our operations.

Our key languages are:
English (this would assist client side translations)
French (FR-CA and FR-FR)
German
Spanish (ES-ES)
Portuguese (PT-BR)

Thank you.