We have shared email addresses that we have a subset of customers utilize that lead to a channel in Engage Digital and the Engage Digital system will seemingly randomly update the identity in the system associated with the reply\sender address to show either a random customer company name or information from spam message that come into the channel instead of keeping the name of the channel as the associated identity. This can lead to confusion with our agent population of which customer they are servicing or sometimes show information that is no related to the customers at all. We opened a ticket for a defect investigation with RC Support (29148981) and they pointed us to opening an idea here to address this topic. The screenshot below shows that the identity name in the channel updated to "Fellowship of Catholic University Students" as the channel identity when that is not a customer we service in the channel as an example. My idea is that the identity associated with an email channels "Sender Email" address would always be the name of the channel within Engage Digital. I have attached two screenshots of two different threads in the same channel with different identity names to illustrate this (customer information blacked out).