RingCentral RingCX would greatly benefit from built-in Workforce Management (WFM) capabilities to help contact centers forecast demand, plan staffing, and maintain service levels without relying on external tools or spreadsheets.

As RingCX is adopted by larger and global contact centers, teams need better visibility into future demand and agent availability. Native WFM features would enable more accurate staffing decisions, improved queue coverage, and a better customer and agent experience.

Requested Features:
- Forecast call and digital channel volume using historical RingCX data
- Interval-based forecasting (e.g. 15 or 30 minutes)
- Staffing recommendations based on SLA targets (for hour/day/week/month)
- Agent scheduling aligned to forecasted demand
- Real-time visibility into staffing gaps and overages
- Reporting to compare forecasted vs actual performance

Business Benefits:
- Improved service level attainment
- Reduced manual planning and spreadsheet use
- Better agent utilization and workload balance
- Scalable operations for growing and multi-region teams