RCX | API for Call Recording Retrieval
Description
• API in RingCX that allows programmatic access to call recordings, equivalent to APIs available in other RingCentral platforms.
• The API should enable customers to retrieve call recordings and related metadata for integration with external systems.
Requested Capability
API endpoints to:
• List available call recordings
• Retrieve call recording metadata (Call ID, agent, queue, date/time, duration)
• Securely download call recording files
Business Value / Use Case
• Enables integration with QA, compliance, analytics, and archival systems
• Supports automated auditing and monitoring workflows
• Reduces manual effort for supervisors and administrators
• Provides feature parity with existing RingCentral APIs
Current Limitation
• RingCX does not currently expose an API for retrieving call recordings.
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